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Business Profile

Slip Covers

Forever 21

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Slip Covers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There are no locations convenient to me so I put in an order online order #**********

    I opted to return a dress and the only option to return it for free is to go to the store. It is horribly inconvenient given paid parking and a required walk of several blocks. (******** *******)

    After waiting in line for approx 10 minutes, I get to the register and am told that "the server is down", and they can't take the return.
    Very inconvenienced, I called customer service where I'm told that I have to take it to a ***** location. Obviously another big inconvenience. The rep said she emailed a label and all I need to do is scan the code.
    Upon arriving at *****, I opened the email to see that I was being charged the $**** fee despite having gone to the store.
    The ***** rep told me I had to email it to a different address and that I would have to buy a box to ship it in.
    It shouldn't wind up costing me an entire afternoon and $** to return an item to the store, which is what I did! I called customer service back and asked to speak to a supervisor. The rep gave me the runaround but I was ultimate told there are no supervisors and my only option is go home, get a box and return to *****, which was never supposed to be part of my day. I have now spent 4 hours and my entire afternoon trying to return a dress that I ordered online.... because the store is inconvenient.
    There is no excuse for an entity as big as Forever 21 should require such effort.
    I suspect that this whole charade is intentionally made in order to try to make me keep the item and they can keep my money.
    I don't have another afternoon to spend trying to return 1 dress to a huge corporate store.

    A prepaid label should be made available to be at no charge.

    I did as directed and returned it to the store. Why am I having to chase a means to make the return?!

    Inexcusable.

Forever 21 is NOT a BBB Accredited Business.

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