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Business Profile

Sports and Recreation

Wichita Thunder Hockey

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attached this contract... it is confusing for me because it states the 2022/2023 and 2023/2024 season and I honestly had no idea this DocuSign included the auto renewal, which I have never had in the past and I have been a ticket holder for many years now. It was never made aware to me at the signing by my ticket sales rep ***** ****** that this was included this time (************@wichitathunder.com). Now Wichita Thunder has charged my credit card for $ 810.00 for the 2024/2025 season. Thunder is telling me because I didn't cancel before March 1st that they will not refund my money. There has been no communication between me and ***** ****** since last years season to even make me aware that attention was needed. Per **** ****** at the Wichita Thunder office " I have reached the end of the line with him for my complaint " and talking to him he stated he will NOT refund my money for any reason. I hate that they are able to use a credit card I have used in the past and charge my account without my authority for that amount of money.
    I appreciate any help I can get, this seems so fraudulent, and this is a lot of money to me. I just feel sure that I am not the only one this has happened to.

Wichita Thunder Hockey is NOT a BBB Accredited Business.

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