We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Spray Foam Insulation Contractors

Jordan Spray Insulation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Jordan Spray Insulation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Jordan Spray Insulation has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/10/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was demonstrated by sales rep that each opening would have 2 holes drilled and filled with insulation to max density, only 1 was drilled and filled and he claimed that was sufficient, i strongly disagree ad that was not I agreed to, I was told I would get a call back on Friday confirming Monday they would doing the work, I never receive a conformation call, ,i drove by property Monday morning and 2 man crew was working, I went to take a look and they were drilling 2 inch holes thru my vinyl siding, I told them that the vinyl siding was supposed to lifted up prior to drilling, the installer told me he called someone to verify that prior and was told to drill thru siding that I was going to reside my house, I am not. Had I not seen at my property early I would have to get it resided, I am not. I was later told that they don't usually insulate above the windows. The sales rep. ****** tried to impress me with a video and other technology to convince me they didn't need to do the job the way I agreed to, same as doing half the work for the same money, Its not fair to me and my family, not fair to my tenant, who has to pay the utilities, not fair to other contractor to give me a bid on 2 hole drill, when they changed the way they were going to do property. I would not approve of the change prior even if notified, I am willing to work thru this but not with their sales rep ******. The square footage needs to be adjusted due to some walls were insulated,

      Business Response

      Date: 11/05/2024

      Customer was contacted on 11/5/2024. An appointment has been made to meet with the customer to evaluate the concerns on Tuesday November 12th at 9 a.m.

      Customer Answer

      Date: 11/11/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *****

    Jordan Spray Insulation is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.