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Business Profile

Spray Foam Insulation Contractors

Jordan Spray Insulation

Complaints

This profile includes complaints for Jordan Spray Insulation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jordan Spray Insulation has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/10/2024

      Type:Sales and Advertising Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was demonstrated by sales rep that each opening would have 2 holes drilled and filled with insulation to max density, only 1 was drilled and filled and he claimed that was sufficient, i strongly disagree ad that was not I agreed to, I was told I would get a call back on Friday confirming Monday they would doing the work, I never receive a conformation call, ,i drove by property Monday morning and 2 man crew was working, I went to take a look and they were drilling 2 inch holes thru my vinyl siding, I told them that the vinyl siding was supposed to lifted up prior to drilling, the installer told me he called someone to verify that prior and was told to drill thru siding that I was going to reside my house, I am not. Had I not seen at my property early I would have to get it resided, I am not. I was later told that they don't usually insulate above the windows. The sales rep. ****** tried to impress me with a video and other technology to convince me they didn't need to do the job the way I agreed to, same as doing half the work for the same money, Its not fair to me and my family, not fair to my tenant, who has to pay the utilities, not fair to other contractor to give me a bid on 2 hole drill, when they changed the way they were going to do property. I would not approve of the change prior even if notified, I am willing to work thru this but not with their sales rep ******. The square footage needs to be adjusted due to some walls were insulated,

      Business Response

      Date: 11/05/2024

      Customer was contacted on 11/5/2024. An appointment has been made to meet with the customer to evaluate the concerns on Tuesday November 12th at 9 a.m.

      Customer Answer

      Date: 11/11/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *****

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