We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Taxi

Best Cabs, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Taxi.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see attached
    requested taxi service it was delayed I called to ask she said she was waiting on one of her drivers

    Business Response

    Date: 03/17/2025

    From what I can tell, you are referring to the time that you called for a ride on February 11th, 2025 at 0836.  There are a few reasons that rides where taking longer than normal that day.  First reason is that it was very foggy that morning and traffic could not travel as quickly as it normally does.  Second, there has been a major flu outbreak in all of ******** ******* *************************************************************************************************************************************************  So to be safe, drivers that did not feel well where not able to work.  This caused a shortage of drivers, which led to wait times being longer than normal.  There were many times during February people had wait times up to 3 hours.  You waited less than 2 hours and your driver was on the way when you canceled.  I hope this clears up as to why you had to wait so long to receive a ride.  Thank you for contacting me regarding this matter.

    Customer Answer

    Date: 04/03/2025

    see attached

    the delays they mentioned are not making sense

    Business Response

    Date: 04/03/2025

    I am sorry that you do not feel like my answer is satisfactory.  Going by what you stated, you did not cancel and just decided to leave without any regard to us.  This type of behavior is what makes us run later than we like, chasing dead calls, and makes us have to blacklist you.  We cannot control the weather nor traffic.  I hope that next time you have the courtesy to call and cancel if you decide to leave before we get there.  I also hope that you are able to take into consideration weather and traffic when realizing how long it might take to get picked up.  This is my final response to this complaint and I hope that you have a better day.  

Best Cabs, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.