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Business Profile

Tree Services

Marc's Tree and Landscape

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** and ***** was at my neighbors house and promised to get all the trees in the backyard on July 12th or 13th. ******** and ***** did a no call no show. I could not get ahold of ******** on her cell.

    Business Response

    Date: 07/20/2024

    My name is **** 

    I own Marcs Tree and Landscape

    I have no idea what job you are referring to obviously they are doing jobs representing my business without my knowledge I'm sorry you have been treated like this  please understand I had no knowledge of the job  you are speaking about  if you will please contact me at *** ******* my name is **** I will be happy to come look and try to figure out  what to do 

    ******** does work for me part time she bids jobs for me when I can't get to it obviously she didn't tell me about this job and pocketed the money . I will address this problem I wish you would have called me first but I totally understand..  let me know what I can do to make it right if anything 

    Im sorry this happened and I will address it from my side

    Thanks

    ****

Marc's Tree and Landscape is NOT a BBB Accredited Business.

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