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Business Profile

Used Appliances

Riverside Appliance LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Appliances.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Washer and dryer combo was either unknowingly or knowingly sold with a strong mold in the rubber seal. A 90 day warranty, indicated on the hand receipt, was offered. Upon discovering mold and calling the next day, the owner claimed to be willing to replace rubber seal, as covered by warranty. However, owner has not fulfilled said obligations. Additionally, $115 was paid for delivery and installation. First, but minor, they failed to disclose they would not install dryer vent as part of agreed upon service. Second, but more major, delivery service caused direct property damage on a brand new home, to include wall damage and permanent scarring on porclein floor. Owner was made aware of said damage and shown photos, but no comment or remedy was reached. Owner mentioned no refunds, just in store credit or exchange only, however owner continually hangs up mid conversation and 3 phone calls were needed to convey information. I had mentioned I wanted to return the machines for at least a partial refund, understanding I wont request refund for cost associated with delivery and pick up. Owner essentially sold a mold infested washer, uncleaned and lint infested dryer, damaged property on its delivery, mislead on what was included in the installation fee (dryer duct not included), and was over two hours late to agreed upon delivery time of 4 pm with no communication/explanation. Owner failed to commit to warranty obligations too. Desired resolution would be a refund minus delivery/pick up costs and this business takes back the washer and dryer, but at the least would like to provide feedback that this buisness is not reputable, trustworthy, and will be quick to ignore consumers when problems arise. Now I am stuck with a moldy washer in my home, posing a health hazard, and I need to remove it, and pay out of pocket to repair damage they caused. Total cost of washer dryer was $850, and $115 for delivery/installation. This business is not accredited by the BBB

    Customer Answer

    Date: 07/07/2025

    In regards to a recent complaint against Riverside Appliance in Wichitia, KS, the company has reached out to me, no further action is needed at this point. 

    Thank you for the support,
    ******* *******

Riverside Appliance LLC is NOT a BBB Accredited Business.

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