Complaints
This profile includes complaints for Affordable Autos, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Financed a used **** since it has been in the shop 6 times and the repairs are done through Affordable Autos Mechanics. They have a 50/50 warranty. In which we have to see the mechanic their I have paid out over a thousand dollars including a refinance to repair the vehicle again. I was told the vehicle was a V8 it's a V6 there has been no resolution except for I keep paying their mechanics. And nothing is related properly the radiator was one of the last repairs and the coolant reservoir empties out. I was told I need to pay to have it repaired
Business Response
Date: 03/25/2024
Thank you for the opportunity to respond to our customer's complaint.
It's unfortunate that someone has any mechanical problems with their vehicle, however our customers are covered by a comprehensive warranty that lasts for the duration of the original
retail installment agreement. In this case we've gone above and beyond the 50/50 terms of the warranty to aid in having all the repairs completed that the customer requested.
Some repairs were completed according to the warranty's 50/50 terms. A good amount of repairs were completed at no charge and financing was offered in house to facilitate some repair costs as well.
As always we strive to please our customers and we hope our efforts are met with this customer's satisfaction.
Initial Complaint
Date:11/16/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The car that I purchased from Affordable Auto has an electrical short in the rear doors,they won't even open manually now, I brought the problem to to sales persons attention the day I drove it off the lot, and a few more times after that, they tell me it's not there problem, they are willing to pay half to fix it but they should be the ones paying for it all because they knew about it from day 1Business Response
Date: 12/27/2022
Business Response /* (1000, 12, 2022/12/06) */
Ms. ****** brought her van in to our service department on November 28, 2022 The problem has been addressed and resolved. There was no charge to the customer.
Consumer Response /* (2000, 16, 2022/12/08) */
Thank you for you assistance in resolving this problem
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