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Business Profile

Water Softener Supplies

Hall's Culligan Water

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Softener Supplies.

Complaints

This profile includes complaints for Hall's Culligan Water's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hall's Culligan Water has 34 locations, listed below.

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    Customer Complaints Summary

    • 70 total complaints in the last 3 years.
    • 28 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a cooler and water delivery in June 2022. They deliver once a month. The problem I have is they charge me a bottle deposit for the bottles when they drop them off but they do not give me credit when they pick up the empty returnable bottles. I have called dozens of times and they just give me excuses. They tell me that I have to leave more empty ones than what I am getting delivered? It does not make sense why they cannot just give me credit for whatever empty bottles they are picking up. They have given me credit for a few bottles from June of last year until now. I don't understand what the problem is I just get the runaround from them I just want you to help me to get credit back for the empties they have picked up please. I do not want to discontinue their service. They do not leave a receipt when they pick up empties. The man has an electronic device he puts the information in. I never received any receipts Thank you very much.

      Business Response

      Date: 02/20/2023

      Contact Name and Title: Mike *****

      Contact Phone: **********

      Contact Email: *********************

      Called and talked to Tammy on 2/14. Explained that all of the refunds on the deposits were applied to her account and emailed the transaction history for the entire length of service. Customer was driving and couldn't review at the time. Followed up on 2/20 and sent transaction history again which included recent delivery from 2/16. Customer was driving again when we spoke and is going to review the new transaction history.

      Customer Answer

      Date: 02/22/2023

      From: Thamira *****

      Sent: Tuesday, February 21, 2023 1:47 PM

      To: Better Business Bureau

      Subject: Re: BBB Complaint Case# ********* (Ref#************************)



      Hi. Yes, Culligan ** *** ****** ******* has resolved my issue. Thank you very much for your help. Thamira *****

      **** **** ** ******





    • Initial Complaint

      Date:02/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought the high end product last year, it was supposed to soften our water and we were expecting no white spots on dishes and appliances. We were told and promised that device can work properly even if installed outdoor.
      We started to see issues from the 2nd month, salt gets stuck in the container and nothing works properly.
      Every time they came (couple of weeks wait each time) we had none sense explanation and short term solution (literally 4-5 days and again the same issue).
      They only have warranty for 3months, and now after that not only we have issues, we have to pay $*** for each visit.
      This was the most expensive product in the market (~ $****) and we had to finance it, and now every month that I pay the installments, it hearts a lot.
      We really believe we were rubbed by the company.
      Recently they said they will contact us and they didn't (as expected)

      Business Response

      Date: 02/08/2023

      Culligan ** ***** *** will be contacting consumer to schedule visit at no charge to troubleshoot concerns listed in case description.

      Customer Answer

      Date: 02/09/2023

      (The consumer indicated he/she DID NOT accept the response from the business.)

      It has been a while they say they will come and visit, and I wouldn't come to BBB, if they made their promises. BY the way, they cone and do something that works for few days only. I can wait this time too and will update the case if something changes.

      Business Response

      Date: 02/09/2023

      Culligan is visiting consumers home tomorrow 2/10 and has been confirmed with consumer.

    • Initial Complaint

      Date:01/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have a culligan water filtration and water softener. We get it serviced when needed. It was serviced 2 weeks prior to the incident in question. One of their tubes sprung a leak over our furnace and flooded our furnace causing it to be replaced. Culligan decided to deny our claim to help us pay for a replacement furnace. Resolution would be to pay for half of the furnace as it was not a brand new furnace. New furnace cost $**** and prior to being flooded was in good, working condition.

      Business Response

      Date: 02/13/2023

      We received a call that original furnace was being replaced partially due to a leak that was detected above the furnace. The Culligan unit was installed 16 years ago and a pex water line was run above the furnace and just below the ceiling. We did have a tech go out 2 weeks before to do an annual service, unfortunately where the tube was run you cannot see if there was any leak. we sent another tech out to cut out the tube (the tube was properly secured to the ceiling (so it wasn't rubbing on anything) we did find a hole, unfortunately the hole could have come from a mouse chewing it. After our team reviewing the findings we felt not responsible for the damage to the furnace.

      Business Response

      Date: 02/14/2023

      Customer owns this equipment and all tubing that corresponds to the installation. Culligan is not responsible for any damages to furnace. This equipment was purchased and installed 4-5-2006 from the previous owner of Culligan of ******. In this case we recommend that the homeowner reach out to their insurance company and file a claim.

      Customer Answer

      Date: 02/14/2023

      (The consumer indicated he/she DID NOT accept the response from the business.)

      I will never use this company again. If I have to use them for some reason, I will record every interaction I have with them as they are untrustworthy and have no objection to lying and cheating. I will also advise anyone who asks to do the same. They cannot be trusted to be honest or have integrity.

    • Initial Complaint

      Date:01/10/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business failed to come to my house for Salt Delivery when I informed them that I was at home. I was home all day. I need my Salt Delivery soon.

      Business Response

      Date: 02/08/2023

      Business Response /* (1000, 5, 2023/01/11) */
      Mr ****** regular driver was on vacation his account requests a call before coming out (no salt if not home), our driver called both his phone numbers with no answer. Mr ****** called our office later wanting to know where his salt was, our customer service rep told him we tried calling (he saw our drivers number after looking at his phone) We informed him that driver was too far away to go back and that we would bring his salt the next day 1/11/2023 (he was ok with that) Then on 1/11/2023 he called to see when we would be there to deliver and was told early afternoon. He refused and decided he could wait till next time we are back in his area which is 1/24/2023


      Consumer Response /* (3000, 9, 2023/01/12) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I called at 12:40 pm and informed the representative that I was going home and would be home until 2:30.
      I was home by 12:50 and waited for the delivery.
      No one showed up. This was a communication error.
      I would appreciate your help to have the salt delivered
      Before 1/24/23. I am completely out of salt.
      I realized you offered to try again on 1/11/23
      However, my wife had important meeting and she
      Tom's me she did not want someone to come.
      If you can arrange a salt delivery earlier Woukd be very much
      Appreciated thank you


      Business Response /* (1000, 13, 2023/01/23) */
      Driver will be back on 1/24/2023


      Consumer Response /* (2000, 15, 2023/01/23) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      As long as the driver gives me a phone call and text message at least 30 min before coming to my house at ************.
      Even if the driver is unable to make contact. I will see the text message. Please have the driver come to my house and knock on the door. ******************************************************************************** I will be home all day on 1/24/23
      Thank you for helping me to receive the Salt delivery and filling up the salt container in the basement.

    • Initial Complaint

      Date:12/13/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11-29-2022 I was suppose to receive a shipment of salt. I did not receive a shipment and to date still have not received the salt. I called on 11-29-2022 twice and talked to Megan and Josh and they said the driver was running late. at 8pm I still had not heard from anyone nor had received the salt. I called ********** and left a message on 12-6-2022 and still no one returned my call. I called ************** today and at 2pm still no one has called. I need to talk to them because I want to discontinue service with them and I need to find out what I need to do. If there is a company close to me that you can recommend to replace Culligan, please let me know. Thank you in advance for your assistance. Ruth *******

      Business Response

      Date: 01/13/2023

      Business Response /* (1000, 5, 2022/12/20) */
      Contacted and spoke to Mr. ********. Told him I would like to get him some salt and he appreciated that. we plan on getting them salt tomorrow morning and I am awaiting a call back from Mrs. *******.


      Consumer Response /* (2000, 9, 2022/12/27) */
      Complaint# ********* to Hall's Culligan Water
      Attached is their response to me. All is well now, thank you BBB for your help. Ruth *******
      ---------- Forwarded message ---------
      From: Elizabeth ******** <************************>
      Date: Tue, Dec 20, 2022 at 4:36 PM
      Subject: Culligan *****************
      To: **************** <****************>, Patrick ****** <*********************>

      Good afternoon,

      I am reaching out regarding your equipment with Culligan. We have terminated the account and stopped the billing. Going forward, you will now own the equipment and the maintenance and salt will be taken care of by the customer.

      Thank you,

      Elizabeth ********
      Office Manager

    • Initial Complaint

      Date:12/09/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a system in August. It has an air filter on it, which I paid $**** for. They kind of pushed it on me. It's supposed to clean the air but I still have tons of dust in the house. They made the claim when they sold it that it would take care of dust including pet dander. I still have the same amount. I called the sales manager in August. And continued to call. They waited until November to call me back. I talked to the corporate office they said they would call me back but they didn't. I want to return the air filter. They also charged me $*** for free maintenance for two years. I need a document that shows that I have this. They told me that they would send someone to check the filter but no one has come.

      Business Response

      Date: 01/09/2023

      Business Response /* (1000, 5, 2022/12/14) */
      We are refunding the customer her money and need to pick up the equipment. this was a 3rd party financing company that funded her so that is out of our hands. The refund should take 4-6 weeks. We are sorry the customer did not like the equipment.

    • Initial Complaint

      Date:09/03/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This past month, I contacted your office to double check the delivery date. I confirmed the date and confirmed the fact that the driver is suppose to call before arriving to see if I am home, if I am home, the driver is to carry the salt bags to the basement.
      I called to confirm this because over the last several months, the driver has not attempted to contact me, leaving the salt piled up at my garage door.
      I informed the rep that I would be home for the recent delivery so this would be perfect.
      The delivery date came, my phone was on awaiting the call. A few hours went by and I went outside to take the trash out. Much to my disappointment, I found the salt bags stacked by my garage. I was not contacted by the driver as promised, my ring doorbell showed 0 missed rings. This is not the first time this has happened. I contacted your office and was told "do you want the driver to come back"? At this point, no, I went ahead and carried the salt bags inside. What I want is for your company to follow through with what you agreed to do, have the driver contact me prior to arrival to see if I'm home.
      When contacting your office about my issue, I was told my account would be adjusted, however I see 0 adjustments on this bill. I would like to know what you are going to do to make this right, otherwise I may have to cancel my account.

      Business Response

      Date: 10/04/2022

      Business Response /* (1000, 5, 2022/09/06) */
      Contact Name and Title: Tom ****** GM
      Contact Phone: ************
      Contact Email: **********************
      We are crediting the account $*****, this will leave a 0 balance on the account. The route manager is meeting with the driver to rectify the issue in the future. Office manager verified that account is properly noted to contact before delivery.

    • Initial Complaint

      Date:07/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my water delivery membership with this company. My account number was ******. They owe me ** dollars of refund. I sent them many emails and called them many times. They didn't give back my refund. I want my refund immediately.

      Business Response

      Date: 09/09/2022

      Business Response /* (1000, 10, 2022/08/23) */
      Contact Name and Title: Mike *****
      Contact Phone: ************
      Contact Email: *********************
      We attempted to call the customer and email them on the status of the refund. The refund was initially rejected because the number of deposits they paid for did not match the refund amount requested. We have however processed the refund for the amount requested in an attempt to resolve this matter. We will continue to reach out to the customer to update them.

    • Initial Complaint

      Date:07/26/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a water softner system installed. Someone was to come back in a week or so to retest the water. Several calls to the salesman and to the business have gotten no response. Now we find out they also left Sodium chloride instead of potassium chloride for the softner. We explained, and he said they knew that our park does not allow sodium chloride and that they had several clients in our park so they were very familiar with the area and the Rules. I explained that I would not be paying the invoice until this was resolved and still no contact from them. My husband has called the salesman Pierre a few times and the office once. I've called the office twice the first time the sales mgr was going to call me back - Nothing. The second time the office tried reaching Pierre and could not so they sent him a message over a week ago and still nothing.

      Business Response

      Date: 08/16/2022

      Business Response /* (1000, 5, 2022/07/27) */
      Contacted the customer and scheduled follow up appointment on the same day. Also exchanging the type of salt.

    • Initial Complaint

      Date:07/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a water softener from the company at my prior address. I was ********************* moving to a new property and contacted the company surrounding removing the water softener from the property. At the time the new owner was uncertain if they wanted to take over the lease. The company was in contact with the new owner several times and it was decided that they did not want the equipment and requested that the company remove it from the home. During this process I contacted them several times as I was continuing to be charged for the equipment even though I told them I moved and no longer resided at the home. Per the new owner the company was very difficult to work with and unwilling to come remove the equipment during the hours the owner is home (apparently they are unable to come in evening after 5 or on weekend when most people are home) so the equipment has sat in the home this whole time. I now have a very large collection on my credit over $**** due to this despite numerous attempts at contacting them as well as the new owner trying to work with them to get it resolved. They have refused to cooperate and now are ruining my credit although I tried to have the equipment removed before I even moved from the home at the end of July 2021. As well as contacting them at least 10 times surrounding this issue. When i saw the collection on my credit in May I called them again and they took my # as the girl who answered the phone did not know what to do. Nobody has called me back. I would like this addressed and removed from my credit as it is the companys poor procedures that has caused this to not have been handled a year ago when I moved from the property.

      Business Response

      Date: 08/15/2022

      Business Response /* (1000, 5, 2022/07/25) */
      Removed equipment from *************************** old address. Spoke to Amanda ****** 7/25/22 at 8:50mam . Advised Amanda that we would credit her account and remove from collections. Amana confirmed that this was sufficient to correct her concerns

    Hall's Culligan Water is NOT a BBB Accredited Business.

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