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Business Profile

Wholesalers and Distributors

KMS, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesalers and Distributors.

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Richard K

    Date: 10/31/2024

    No engineering dept to get technical answers. Customer service personal leaves doubt as to the answer for the inquiry. In this inquiry for engineering requierment for proper insulation which are not show in the installation manual. Item 9,000 btu. split A/C unit.

  • Troy L

    Date: 07/06/2023

    Purchased their Bright Living Multi-Directional LED Light which came with a remote. I lost the remote somehow. Called 4 times until I was finally able to speak to someone. No one called back. The guy told me they couldn't send a replacement cause they only come with the main light itself. So without the remote this light is completely worthless. I can't believe they wouldn't have extras for people that have lost them or the broke. The company doesn't care one but. The guy I spoke to didn't apologize either.
    Troy L
    A
    "An unhappy KMS customer"

  • Billy W.

    Date: 07/21/2022

    Purchased a 15,000 BTU window unit, $600 unit, used for 1 week and it stopped cooling, ran by compressor wouldn't come on. Here's the response I received via email:

    Hello Billy,

    Thank you for contacting us! Our warranty is for limited replacement parts for 6 months from the date of purchase as long as the unit was registered for the warranty in the first 30 days and as long as you have the receipt as we will need a copy for our records. However, issues related to the cooling components (compressor, coils or freon) would fall outside of our limited parts warranty as we are not able to provide or ship parts.



    We recommend having a professional take a look at the air conditioner to determine the problem. I apologize for any inconvenience.



    Thank you,


    Bill ****

    Customer Service| KMS, LLC

    ********************

    ************************

    Buyer beware as they do not stand behind their products 🤬

KMS, LLC is NOT a BBB Accredited Business.

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