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Business Profile

Window Installation

Mid America Exteriors, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9 months ago I contacted Mid America Exterior to request they replace my damaged windows (seal on window had allowed air in and discolored the inside of the window making it look dirty.) I had contacted them several times in the past regarding these windows because they had a lifetime warranty. After repeatedly contacting them to replace the damaged windows, I emailed the owner. He told me they no longer honor the lifetime warranty and that I would have to contact the place that made the windows on my own.

    Business Response

    Date: 04/29/2024

    I have reached out to customer via email. I explained that the window warranty is furnished and supported by the manufacturer which in this case is Great Lakes Windows. I communicated with customer in January 2023 by email. At that time I explained the warranty process and provided the name and telephone number for her to call. That was my last communication with her. I assumed she followed up with the warranty department here in Wichita and had things handled. 

    I let her know today that I would be happy to get involved and help to expedite the process. I feel confident that she will respond to my latest email and we will get this worked out in a timely manner.

  • Initial Complaint

    Date:07/06/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had Mid America Exteriors come to my house in January 2021 to replace my gutters and put leaf protection on all the gutters, which I assumed was completed when they completed the job. Now over two years later I have a leak in my roof and when the insurance adjuster got on my roof to look they let me know my gutters were completely clogged with leaves. I told them I had the leaf protector put on my gutters and he informed me that this is not correct cause I do not have any leaf protectors on my gutters. I then called Mid America Exteriors to let them know, which I was told there wasn’t anyone in the office to help me. I explained to them this was an emergency since my roof is now leaking and was told someone would call me the next day. I then called back the next day and was told that there was a mistake made and they should have put the lead protectors on my house and that they would be out when they had time to clean my gutters and put the leaf protectors on, and was told they are busy and it might be next week. I then called back and asked to talk to a manager, and again was told there wasn’t anyone who could talk to me and they would try to call me tomorrow. I am having a hard time getting in contact with anyone past the front desk employees who have told me they have nothing to do with the services and they can’t help me. I paid over $1700 for a product over two years ago that was not delivered.

    Business Response

    Date: 07/07/2023

    I have resolved this complaint with the home owner. I am now waiting on her to decide when she would like gutter protection installed. She would like to wait until she has a new roof installed. 

Mid America Exteriors, LLC is BBB Accredited.

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