Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Woodbridge Home Solutions
When we purchased all the windows and doors we wee told that they are all 100 % lifetime warranty.
I had called their service dept and was told that someone will call to set up the repair of our screens and doors.
A tech name Keith had called and said that he could repair but would be cheaper to do it myself for it may be he would be unable to get parts due to if the Manufacturer was still in business. Now of course I was a bit confused for like I explained to the tech as far as we are concerned Woodbridge is the manufacturer. So right away the warranty was a lie, and his attitude was even worse. I called Woodbridge and talked to a nice person on the phone but she doesn't deal with anything because she just answers he phone but she told me she would send my information to whomever is the service manager . I have not heard from them since. It has been going on a week. I am beginning to think these guys are a *****.
Business Response
Date: 05/22/2023
We have been trying to reach this customer to schedule service but have been unsuccessful.Initial Complaint
Date:07/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The salesman was great, the windows function as stated they would. However, we were told that the warranty covered 100% of the windows. I called the warranty department about the problem, and at that time it was set up to be fixed when the living room windows were installed. They came out to finish installing the last 3 windows in the living room. I told the installer at that time, but he knew already to look at it as the warranty dept had notified him of the problem, that the kitchen window would not lock, and it still does not lock. He stated he would let them know they needed to come out and replace it, he was told this May 20, 2022. I have called the warranty dept back this past week ( the first week of July, 2022) I have called numerous, numerous times and would leave messages, no one has ever called me back. My house is not secure at night because the kitchen window cannot be locked.Business Response
Date: 08/09/2022
Business Response /* (1000, 5, 2022/07/14) */
Service was completed on 7/13 confirmed by our GM Delvin ***.
Consumer Response /* (2000, 10, 2022/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a call from woodbridge home solutions on 7/13/2022 and the gentleman did apologize for the situation and said he did see were I had called and was not sure why they did not call me. He said he could have a repair man there at 430 pm they arrived and repaired all the issues I had with the 3 windows
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.