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Business Profile

Camper Dealers

Adventure Camper Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camper Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the camper on 08/16/2022 the price was 39,900 I put 10,000 down on it which made the balance 33,162.50 I pay $400.00 a month, I first had a problem with the refrigerator it was freezing up and had alot of water damage under neath on the grill which is now getting soft and bridle, then I noticed that the walls were coming apart from the wall in almost every room, then I started having a black mold problem coming from the walls,and under the cushions at the table and couch,the walls look like there sweating,I threw a bed away that was infested with mold,then the kitchen sink fell apart, and the handles that go in and out for the black and grey water broke and would not go in and out without alot of pressure this product should have never been sold I'm not sure how it passed inspection. I called adventure rv and complained because I've been living in it off and on until my house gets built that was the purpose of buying it when I complained I told them the problems I was having and would they please rent me a place to live or loan me another camper I was told I could get reimbursed if I rented a place but only for 3 days but I couldn't get a loaner for a camper. Then we argued a bit back and forth he said he could bring the RV in and fix it but it would take months,in my opinion I don't think it can be fixed the mold is out of control, and I can't wait months just for them to tell me it can't be fixed and I also have no where to go so that don't help me,I have also been to the Dr more than I ever have due to breathing problems from the mold. So please please help me. The address to the company is *** ******* **** ****** ******** ***** ***** ****** ** *******/ **** the business is Adventure camper sales.

    Business Response

    Date: 04/28/2023

    Good Afternoon,

     

    We contacted this customer on 1/23/2023 and once again provided our offer to seek a reasonable solution to this issue.  After our discussion, this customer agreed to remove this compliant.  Additionally, this customer will not respond to our request to perform a service inspection after multiple subsequent attempts at communicating with her.

     

    Thank you,

     

    ****** ******** *** * ********** *******

     

    *** ******* **** * ***** ** *****

    ****** ***** ********

    ************************************

Adventure Camper Sales is NOT a BBB Accredited Business.

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