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Business Profile

Skin Care

Ageless Aesthetics Medispa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

This profile includes complaints for Ageless Aesthetics Medispa's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ageless Aesthetics Medispa has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/19/2022 I purchase a package of 5 pixel 8 RF microneedling treatments and 50 units of Botox for the amount of $1650.00. The 5 treatments of RF microneedling were to be completed every 6 weeks. On the 4th treatment dated 06/02/2023 of RF microneedling I received burns that left scars, texture marks and hyperpigmentation all over my face from improper use/excessive heat. I called the office to inform them of the problem I was having and was told to send pictures. I sent a message and attached pictures. I went into the office several different time in an attempt to fix the scars, texture and hyperpigmentation but to no avail. I asked for a full refund and was told they couldn’t do that. I still had credit for I’m the last treatment that was prepaid but couldn’t complete due to the previous issues.
      I got Botox/ dysport with my remaining credit. After 11 days I noticed that I had ptosis of the left eye. I made an appointment where it was confirmed. The astheician gave me eyes drops (upneeq) and an injection in my eyelid that she said would help within 2 weeks. Immediately after the injection I noticed my vision in that eye was very blurry. I called the office to inform them that my eye wasn’t showing any improvement. I informed her that I was having problems with my vision and I asked for more drops to help the ptosis due to an upcoming wedding that I was to attend. They wanted to FaceTime me to see my eye so we scheduled a time for a call back. I never received the call. I was told the staff was in a meeting and someone would call back. I never received a call so I called the office a 2nd time. No one was available so I left a message. Still to this day I have never received a call back or a follow up on my condition. Since this time I had an eye appointment where it shows I have vision loss and had to increase my rx to accommodate.
      I would like to receive a full refund

      Business Response

      Date: 01/18/2024

      Because of our lengthy experiences with **** ****** our rebuttal can be found in the attached documents. 

      We can provide further information regarding these issues. 

       

    Ageless Aesthetics Medispa is NOT a BBB Accredited Business.

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