Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 19th 2024 I was pulled over and arrested for outstanding warrants and the police contacted Ellis towing to impound a Blue 2005 Nissan maxima. I did 30 days in jail. My wife and my daughter tried to see about getting my personal property from the car since I do travel for work and I was coming home and was doing a few things before heading home for the holidays. They said the owner of the vehicle had to release the property. Which my wife was informed whose name the car came under and she made calls and then contacted the car lot that sold the car to my sister and basically became a waiting game. Here it is 30 days later and when I went to get my personal belongings I was told either pay them 1700 or I would not be getting anything from the car. But I also was informed they will sell the car on January 4th. All I want is my clothing's items.

  Business Response

  Date: 01/03/2025

  A Nissan Maxima was impounded by the the ****** ****** ******* on 11/19/2024. The license tag on the vehicle was a expired Indiana tag.  Attached is the towing and storage lien law for Kentucky. The complainant was advised they would need proof of ownership- either a current registration or title to have access to the said vehicle. The complainant could not provide proof of ownership. Under Kentucky law only the registered owner can have access to the vehicle. With out the bill being paid the only items that can be removed are the items on the Kentucky storage lien law and only by the registered owner. The complainant that tried to get access to the said vehicle without any proof of ownership only wanted  personal items, there was not intent to retrieve the vehicle.

  Customer Answer

  Date: 01/09/2025

  
  
  

  Complaint: ********
  
  I am rejecting this response because: no one would sit down and let me show proof where my sister bought the car and get the proof of a notarized document that as soon as I could go to the car lot that she bought it from to get the title since I was the only one she named to get the car and show proof of anything. The car lot was suppose to sent the title to my sister and didn't comply.  The car was still registered with the car lot Al it took to prove that was a call to Indiana motor vehicle clerk.  I lost sentimental items along with personal belongings and I'm just relieved I left my mom's remains with my friend. 
  I ***** **** replied but I also wanted to add they never gave me a paper to see if the car lot in Indiana sign the document.  They knew I was locked up for 30 days. Anyone can check jail tracker. They also were informed my sister is in the nursing home and on hospice care.  The car lot in Indiana and my sister failed to complete all the paperwork for the transfer of the vehicle into her name but I have proof where she paid for it. There is also a notarized document that my sister signed that the car belongs to me. I feel Ellis let their employees go thru the car and took the belongings from it and to cover it up they just didn't want me to get my items from the car. 

   

  Sincerely,
  
  ***** ****

   

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 18th 2023 we had a bad accident with a 37’ fifth wheel camper the camper was on its side with all of me and my wife personal property inside Ellis towing was called and brought out two big dumpster putting all the camper parts in one and all of my other personal property in the other then the next business day I was told by employees that one of the dumpsters was taken to the landfill that morning so we did not get to see what was in that dumpster and it was not legal that the insurance company didn’t get to see what was in that dumpster and I had a lot of personal property in that dumpster. I need photos of it for tax purposes also and they get paid for storage of the dumpsters they had no reason to take my stuff good or bad we should of been able to see it first

  Business Response

  Date: 03/14/2024

  On 11/18/2023, Ellis Towing was called by Bullitt County E-911 to respond to a overturned camper at the 109mm NB I-65. The camper was in a construction zone and had been involved in a multiple vehicle accident. At the time E-911 dispatch advised this was a huge mess and the camper and its contents were scattered over a large area. Upon arrival, the scene coordinator met with law enforcement for removal of the other vehicles involved and to assess the camper. The camper and its debris were blocking one lane of I-65. At that time all  debris had to be moved to open the federal highway. The debris was scattered over approx 1000' off a hillside and one the side of the interstate , KY required clean up off all debris. Several employee's had to pick up debris up and down the interstate and up the hillside. At that time the owners of the camper were on scene for over 2 hours and were going through there belongings.. After the 2hrs a official from the state of KY advised they need to stop and we need to get everything completely clean up and get off the interstate. We did our best to separate there personal  belongings from the camper. On 11/21/23 the owner signed in at our office to go through the dumpsters and get what he wanted. The adjuster with Progressive Insurance came to our location, to take pictures and access the claim. He advised it all was a complete loss and needed to be disposed of. The owners came back again, and looked through there belongings a second time, looking for paperwork and other personal belongings. The adjuster advised he would be contacting the owners and advise them of the coverage. The containers were disposed of on 12/14/2023 at he direction of Progressive Insurance. The adjuster had taken many photos while he was at our location.

  Customer Answer

  Date: 03/26/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

   

  As you can see a copy of *** * towing bill that Monday morning before I was able to look at the junk that was in one dumpster they charged us for taking the other dumpster to the dump that morning. That’s their billing that they gave progressive right there I never got to see the second dumpster take pictures or neither the insurance company. They took it from us before we could get therethe next 
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 20th my 1999 grand am se was towed by wrecker from my job site by Ellis Towing due to my fuel pump went out. When the driver slide the bars under my vehicle he said Oh! (Not knowing what that meant at the time) it was towed to my residence until January 31st it was towed again by Ellis Towing on a rollback this time to the mechanic who fixed the fuel. Nothing was wrong with my vehicle other than the fuel pump prior to both of these tows. When the driver was taking my vehicle off the rowback my brother and the mechanic heard the driver state I'm going to do this the quick way of getting it off. So when my mechanic was finished with the fuel pump he tried to drive it and it was shaking really bad and he stated the front right tire on the passenger side was real loose. I asked him what had happened to my vehicle and he said between one of the tows the driver had damaged the rack n pinion which wasn't damaged before my vehicle was towed. On Feb 5th I contacted the company that evening to let them know what had happened. I had to have my vehicle towed back to my residence by a different Towing company because I didn't want Ellis to tow it again. Travis the claims man told my brother to tell me to get an estimate on my vehicle and bring it too him and we did just that. When the estimate was 1,130 he said he wanted to see my vehicle and get pictures I didn't have a problem with that but we needed to be present I told the lady at the office we could meet him on Tuesday February 13th at 3pm but he decided to go Monday February 12th on his own to where I had it towed to get the estimate. Then he calls and leave me a voice message on my phone stating it wasn't the drivers fault and they wasn't going to pay to have my vehicle fixed. Like I stated nothing was wrong with my vehicle when I had it towed in the beginning but the fuel pump! So what happened to my rack n pinion when Ellis Towing towed my vehicle? I hope someone can help me get this solved. Thank you

  Business Response

  Date: 03/05/2024

  Please see attached. 

  Customer Answer

  Date: 03/06/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  Please see attached. 
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 03/20/2024

  In response to the second letter of rejecting the first response from Ellis Towing. On the second complaint is she claiming the damage was done by the wrecker or the roll back (carrier). A 1999 Pontiac Grand Am can be towed by either a wrecker or a roll back (carrier). The part on the car she is claiming is damaged (rack & pinion) is not possible for any of the tow equipment to reach. She is claiming the passenger side tire is loose. The vehicle was hooked up on the drivers side. While the repair shop, the claimant had her car towed to ( of her choosing)  had the vehicle on the lift, we went to check the claimed damage, took pictures, and was advised by the mechanic that we did not cause any damage to the vehicle. We then advised the claimant.

  Customer Answer

  Date: 03/22/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  PLEASE SEE ATTACHED.
  
  
  
  Sincerely,
  
  
  
  ******* ******