Complaints

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• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***’s Custom Painting broke our contract for exterior painting services, and refuses to provide reasonable refund. In February 2022, Contractor provided an outline of services and products would be included in his work, and provided a lump sum bid of $10,000 for work es***ated to begin May or June 2022– we paid $3,333 at the ***e of contract signing. On July 5 Contractor dropped off equipment, and began work July 11, 2022. He prepped brick (minor scraping, pressure washing, caulk, and applying most of primer) and began to prep wood trim on f***t porch. Less than a week after receiving a 2nd draw of $3,333 (on 7/15/2022), He told us that the weather was just too hot to continue exterior painting. During that ***e, *** was on job weekdays only, and had one day lost to rain, and another day missed because of “weather too hot.” He actually worked on our job by himself for approximately six half days. When he packed up his ladders on 7/21/2022, he promised us that he would be back to finish the job September 1st, 2022. He further stated that, if he did not come back, he “…would give us our money back”. After several delays, *** called us on 9/16/22 indicating that he thought he would not be able to finish the job, and a week later, he texted that he definitely would not be able to complete the work. We requested full refund of monies paid ($6,666) because he broke the contract, and any work he did will need to be redone by a new contractor. *** refused to fully refund, and returned only $1,666 on 9/26/2022. We took that partial refund, but told him this amount is not satisfactory—his abandonment of our job has cost us a year delay, and any work he did will all need to be redone. He refuses to return the $5,000 in remaining funds that we paid (equal to half of the original contract amount), but we feel by breaking our contract and leaving us in the lurch for the job, he does not deserve to keep our money.

  Business Response

  Date: 10/25/2022

  To whomever it concerns this job Is over he text me about the refund and we agreed on $1666  ,, *** said he wanted to put this behind him and we part ways..why I's he still bothering me he cashed the check we are done I will not give him any more money I worked 3weeks on that job not 1week as he stated tell them to find someone else to finish I'm done and will not be replying to anymore messages...

  Business Response

  Date: 10/25/2022

  To whomever it concerns this job Is over he text me about the refund and we agreed on $1666  ,, *** said he wanted to put this behind him and we part ways..why I's he still bothering me he cashed the check we are done I will not give him any more money I worked 3weeks on that job not 1week as he stated tell them to find someone else to finish I'm done and will not be replying to anymore messages...

  Business Response

  Date: 10/27/2022

  10/27/22 Copy of correspondence between business and consumer provided by the business.

  Fwd: This deal was made and was paid ?they can't just renegotiate it's over
  
  ***** *** ****** *****************************>
  Date: Thu, Oct 27, 2022 at 1:23 PM
  Subject: This deal was made and was paid ?they can't just renegotiate it's over
  To: Better Business Bureau <***********************>
  
  ***. We've paid you a total of $6,666. By your reasoning, the minimum amount that should be refunded is $1,666 (not $1,600), if we assume that the work is indeed 50 percent complete. The contract you signed with us is a lump sum agreement for a finished job and not a ***e and materials contract. While we don't agree that the job is 50 percent complete and are unsatisfied with the amount of the "refund," we want to put this unpleasant experience behind us. Confirm that you will deliver the $1,666 no later than Wednesday,  September 28. 

  Business Response

  Date: 10/27/2022

  10/27/22 Copy of correspondence between business and consumer provided by the business.

  Fwd: This deal was made and was paid ?they can't just renegotiate it's over
  
  From: *** Partin <***[email protected]>
  Date: Thu, Oct 27, 2022 at 1:23 PM
  Subject: This deal was made and was paid ?they can't just renegotiate it's over
  To: Better Business Bureau <***********************>
  
  ***. We've paid you a total of $6,666. By your reasoning, the minimum amount that should be refunded is $1,666 (not $1,600), if we assume that the work is indeed 50 percent complete. The contract you signed with us is a lump sum agreement for a finished job and not a ***e and materials contract. While we don't agree that the job is 50 percent complete and are unsatisfied with the amount of the "refund," we want to put this unpleasant experience behind us. Confirm that you will deliver the $1,666 no later than Wednesday,  September 28. 

  Customer Answer

  Date: 10/28/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  According to Oxford
  languages, the definition of “Deal” is “an agreement entered into by two or
  more parties for their mutual benefit, especially in a business or political
  context.”  As such, we only made
  two “deals” with ***, as follow.
  1. Written lump sum contract
  dated 2/24/22, for exterior painting of our home to include all labor and
  materials for prep (scraping, cleaning, caulking, priming, and painting) total
  $10,000—this agreement was signed by both parties.
  2. Verbal agreement on 7/21/22
  when *** packed up ladders and left job site—all of us agreed that he would be
  back on the job 9/1/22, and further, *** said that if he did not come back, he
  would “give us our money back”.  (he did not
  say he would give us some of the money back). We verbally agreed to these “terms”
  that *** provided.
  We are not trying
  renegotiate either “deal” that we made with ***—he is the one who wants to renegotiate.  He wants us to disregard our agreements (written
  and verbal), and get us to agree to consider this “over”—to be satisfied with his
  work and him retaining $5,000. 
  The single text that ***
  provided from *** lacks the context of the back and forth exchange between the
  two of them.  *** was responding to ***
  by following his “logic” and correcting ***’s math. In his previous text, *** was
  still insisting the job was half complete, and said that would mean $1,600
  refund, so *** corrected that amount.  In
  addition, *** never said that *** delivering $1,600 refund would be an acceptable
  deal to us to resolve our complaint—actually, he stated quite clearly the opposite.
  “While we don't agree that the job is 50 percent complete and are unsatisfied
  with the amount of the "refund, we want to put this unpleasant experience
  behind us.”  We do indeed want to put the
  experience behind us—ideally that would result from *** doing the right thing,
  and honoring the last actual deal we had with him…he offered that verbal deal to
  give us our money back if he did not return and complete the job, and we
  accepted.
  As senior citizens, we often find ourselves targeted for scams by folks
  looking to take advantage. We don’t know what ***’s intentions were toward us
  and this job, but we do know that he did not honor our agreements (written
  & verbal), and he is trying to bully us into accepting that this is over
  just because he says so.  We may not ever
  recover our $5,000 that he is withholding, but we do have to right to make a factual
  complaint—others can decide whether it’s worth taking a risk on him.
  Regards,
  
  
  
  ***** And *** *****
  

  Customer Answer

  Date: 10/28/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  According to Oxford
  languages, the definition of “Deal” is “an agreement entered into by two or
  more parties for their mutual benefit, especially in a business or political
  context.”  As such, we only made
  two “deals” with ***, as follow.
  1. Written lump sum contract
  dated 2/24/22, for exterior painting of our home to include all labor and
  materials for prep (scraping, cleaning, caulking, priming, and painting) total
  $10,000—this agreement was signed by both parties.
  2. Verbal agreement on 7/21/22
  when *** packed up ladders and left job site—all of us agreed that he would be
  back on the job 9/1/22, and further, *** said that if he did not come back, he
  would “give us our money back”.  (he did not
  say he would give us some of the money back). We verbally agreed to these “terms”
  that *** provided.
  We are not trying
  renegotiate either “deal” that we made with ***—he is the one who wants to renegotiate.  He wants us to disregard our agreements (written
  and verbal), and get us to agree to consider this “over”—to be satisfied with his
  work and him retaining $5,000. 
  The single text that ***
  provided from *** lacks the context of the back and forth exchange between the
  two of them.  *** was responding to ***
  by following his “logic” and correcting ***’s math. In his previous text, *** was
  still insisting the job was half complete, and said that would mean $1,600
  refund, so *** corrected that amount.  In
  addition, *** never said that *** delivering $1,600 refund would be an acceptable
  deal to us to resolve our complaint—actually, he stated quite clearly the opposite.
  “While we don't agree that the job is 50 percent complete and are unsatisfied
  with the amount of the "refund, we want to put this unpleasant experience
  behind us.”  We do indeed want to put the
  experience behind us—ideally that would result from *** doing the right thing,
  and honoring the last actual deal we had with him…he offered that verbal deal to
  give us our money back if he did not return and complete the job, and we
  accepted.
  As senior citizens, we often find ourselves targeted for scams by folks
  looking to take advantage. We don’t know what ***’s intentions were toward us
  and this job, but we do know that he did not honor our agreements (written
  & verbal), and he is trying to bully us into accepting that this is over
  just because he says so.  We may not ever
  recover our $5,000 that he is withholding, but we do have to right to make a factual
  complaint—others can decide whether it’s worth taking a risk on him.
  Regards,
  
  
  
  ***** *** *** *****