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Business Profile

Wholesale Housewares

Prestige Decanters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Housewares.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a decanter on February 28th 2025 online through their website paid $170. It is now two weeks later I have not received the product or a refund. I have left two voice messages with no response and have email twice with no response.

  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Originally placed an order for 4 glasses June 17th 2024. I was told that it would be 4-8 weeks for them to ship. I agreed to wait. I reached out Early August and was told the mold was still in process to be made and I agreed to still wait. I again reached out in September and was told they were still waiting and I could have a refund at any time.
    I now have been trying to contact the company via email and phone for the past week, 2 attempts each way, email and phone call and message with no response.
    Just out of curiosity I attempted to re-purchase the glasses to see if they were still "available" for purchase on the website or if they would let me know when I tried to purchase that they were un-available.....the transaction went through and they again took my money.
    I am curious now if I will get a shipment or how long it will be until they tell me the mold is broken.
    This is a terrible business practice and model all together and they should be investigated for fraud/selling products they cannot produce.
    Personally, I just want my money back at this point.
    This was a gift for my son's baseball coaches as a thank you for coaching a championship team in the recreational league...that has long since past....

  • Initial Complaint

    Date:10/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order on 08/06. In the title/description of the item it was advertised as "1-2 weeks for delivery". Shortly after ordering, the company reached out and told me it would take 8 weeks to receive the glass decanter for the order. The seller helped out by partially shipping the wooden base, but now will not respond regarding the status of the glass decanter. This order is still not fulfilled. I have emailed numerous times, called, left voicemails, and even reached out on ********* and ********* I have received no response in over a month.

  • Initial Complaint

    Date:09/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order on 5/30 for a gift for my veteran father for Father’s Day. On 5/31 PD emailed saying this item was out of stock and it would be 4-8 weeks for shipment to me. I realized it was blown glass decanter and also that I was ok waiting the 4-8 weeks.
    Between 5/31 and today 9/1. I’ve sent close to 20 emails/phone calls/direct messages on social media and they ignored them all except one. The one time they responded was on ******** ********* and said that I “should” have my order in August. It’s now been 13 weeks since my order date. I’ve tried for the past two weeks to get a response and it been radio silence from them. I just want my order for my Dad. This was a very expensive gift and it wasn’t here for Father’s Day or his birthday. Please. Just get me my order and please at least be consistent in responding.

  • Initial Complaint

    Date:05/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bourbon decanter that is broken for my boss’s retirement gift, but no one will return my email or phone calls. They advertise how fast they respond to emails on their recording when I call, but I’m not able to get a hold of anyone. No one is returning call/emails in a timely manner.

    I want them to send me a new decanter in time for the retirement party, and it be free of charge at this point for their poor customer service.

    Business Response

    Date: 05/24/2024

    From: ******* ****** ****************************
    Date: Fri, May 24, 2024 at 3:48 PM
    Subject: Re: You have a new message from Louisville KY BBB complaint *********
    To: *******************************


    Hello, when viewing this complaint the email says "How do I take care of this?
    Your BBB is requesting a written response to this complaint within the next 10 calendar days.  Your prompt and professional response greatly enhances the chance for a successful resolution. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left. All responses will be copied to the complainant.      "

     

    The "respond to this complain" link is not there and I see no where to respond.

     

    We have already replaced this decanter awhile ago and the customer is happy, I think she just filed this BBB report too quickly

     

    Customer Answer

    Date: 05/28/2024



    Better Business Bureau:



    From: ****** ********* ***************************
    Date: Fri, May 24, 2024 at 5:58 PM
    Subject: Re: You have a new message from the Louisville BBB Complaint *********
    To: Better Business Bureau *******************************

     

    The company has contacted me and sent me a replacement. Thank you so much for your help and please cancel this complaint. 

    Sent from my iPhone

     


    Sincerely,



    ****** ********* 


    ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

Prestige Decanters is NOT a BBB Accredited Business.

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