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Business Profile

Furniture Stores

J&J Wood Furnishings LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/27/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello!

    On November 3, 2021, I purchased a customized desk from JJwoodfurnishings on **** (Order # ************ It cost $1,420.40. On January 7, 2022: The order arrived damaged. ****'s policy mandates working it out with the seller first before filing a complaint with them.

    As such, on March 14 I reached out to JJwoodfurnishings on ****. I explained the desk damage and provided pictures. On March 15 JJ responds with a sincere apology that includes, “I can certainly offer you a full refund and I will arrange for a pickup at my expense.” March 19, I reached out letting them know the desk was packaged and ready to go. March 21 JJ responds asking for email address to send the labels. March 21, I respond (accidentally!) with my mailing address (unfortunately from a quick misread). April 17, I realize I never heard back from JJ and recheck the messages to find my mistake and send my email address. I have not heard from him since.

    I then wrote **** to explain the situation (request #******** only for them to explain I'm past the window to open a case through them. I now must only work through JJ. This seemed like a loophole for ****, so I filed a BBB complaint with **** **** **** **** ********* * ********** but it concluded that the issue must be worked out through the company who sold me the product.

    If this is truly the case, I would sincerely appreciate the support in helping facilitate a conversation with Julio at JJ. He seemed very reasonable, apologetic and willing to help, until Esty's buyer protection window disappeared and then I was ghosted. I am now out $1,400+ that I could desperately use and have a broken desk (that even arrived broken!) in the original packaging out in my garage collecting dust. Your help is greatly appreciated!

    Sincerely,


    ********* *******

    Customer Answer

    Date: 12/29/2022

     

    Hello,

     

    I finally heard back from ***** at JJWoodFurnishings. He has reimbursed me and so I can officially close the complaint. 

     

    Thank you very much.

     

    Sincerely,

     

     


    ********* 

     

     

J&J Wood Furnishings LLC is NOT a BBB Accredited Business.

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