We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Detailing

Cheetah Clean Auto Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

This profile includes complaints for Cheetah Clean Auto Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cheetah Clean Auto Wash has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 20, 2024, I noticed that my vehicle had sustained damage. The radio antenna was broken off from the top of my vehicle and was missing. I had initially believed the damage occurred as a direct result of the washing process on August 16, 2024 at the Glasgow Cheetah Clean.

      On August 20, 2024, I filed a report at the Glasgow location Cheetah Clean. Later that day, the General Manager at the time ***** ****** texted me a picture showing that the antenna was already damaged before the wash had occurred.

      I had texted ***** again with other dates to be reviewed. ***** responded that he would check into those dates. On September 25, 2024, one month after last hearing from *****, I reached out to him. He responded that he is no longer with Cheetah Clean and apologized that nothing has been resolved. ***** recommended that I may want to contact the car wash to find a resolution.

      On October 17, 2024, I emailed the customer support email address that is on the Cheetah Clean website. In the email, I had the above information and included that I would like them to check into the other dates to see if the damage to my vehicle happened then. I have yet to receive a response.

      On October 28, 2024, I texted ****** who is the customer service employee who responds to text to Cheetah Clean. I had relayed that my issue has still not been resolved. ****** said that the information would be passed onto the team and have them reach out to me. I have yet to receive a response.

      My request is for Cheetah Clean to look into video recordings of the other possible dates to determine if damage was done to my vehicle then, but no one in the business will respond to my inquiries. After three months of this, I am seeking the BBB assistance. If damage was done by Cheetah Clean's car wash, I would like them to pay for the repairs.

      Business Response

      Date: 12/02/2024

      The claim was originally denied the day it was filed, as camera footage showed the antenna was damaged prior to entering the wash. On November 15th, we reached back out to the customer to officially deny the claim and explain the rationale. Since it was clear from the camera the antenna was damaged prior to going through our car wash, we did not believe any further action was necessary.

    • Initial Complaint

      Date:09/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased vouchers from Waterworks auto wash in Bowling Green, KY. The company was sold to Cheetah auto wash. I called Cheetah corporate HQ, and they approved for me to use my remaining vouchers. Since I’m a retired military veteran, I travel. Kentucky is where I was born, so I purchased a summer home in Ky and only spend 2- 3 months in Ky yearly.
      I had approximately 13 vouchers, and Cheetah always accepted them. The last time I used a voucher was on May 6, 2024. They are a very good company and do professional work. The only issue I’ve ever had was back in May, they felled to properly clean and my trunk, and I did call and complained. I left Ky back in May, and returned this month, September 22. I stopped by Cheetah to use a voucher; however, I was informed by Cheetah corporate (270-842-0286), who also spoke with the Regional manager, that they will no longer accept vouchers because of the time length from when they purchased Water works. They told me they would contact the owner and see if the owner will provide an acceptation to policy and a decision to accept my vouchers. But, they haven’t called back!
      Anyway, the reason they should accept my remaining vouchers, valued at $162.00 is because I don’t live in KY and only spend limited time in my summer home. If they were going to stop honoring vouchers, they should have informed me during my other washings, especially when I visited them on May 6, 2024. With the informed decision, I could have gifted or sold the vouchers to a family member who lives in Ky.
      I didn’t know Water works was selling to Cheetah or I would have approached Water works for a resolution. As I stated, I only visit Ky sporadically. I appreciated Cheetah initially honoring the vouchers, but it’s not fair or good business to make me a funding escape goat.
      Cheetah must remain professional and honor my vouchers. Why should I provide capital to a company, who makes thousands/millions of profits? How would it hurt them to honor my vouchers?

    • Initial Complaint

      Date:05/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Complaint: ********
       

      I am rejecting this response because: 

      They have responded, but they are refusing to give me my full credit and after I got off the phone with him, everything was supposed to be good but now I’m getting an email saying he wants full card numbers and CVC numbers and I’m not giving him all that information becausehe told me he would credit the cards that were used and I confirm those numbers with him so he’s just playing games 





      Sincerely,



      ******* ********

      Business Response

      Date: 06/27/2024

      Hello **** ********* 

      Thank you for reaching out to us and letting this situation be known. We are trying to investigate on our end what has happened with the $16 charge that was seen on February 20th. To be able to resolve this matter, we will need to receive the last 4 digits on the credit card used to purchase the $16 wash. Once we receive this we will hopefully be able to come to a resolution and make this matter right. 

      Thanks again for bringing this to our attention and we look forward to hearing back from you! 
      Best,

      Cheetah Clean Auto Wash

    • Initial Complaint

      Date:11/22/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/31/2023 i took my car to cheetah clean for a car wash. I realized afterwards that it busted/ripped the mirror off of my car. They have refused to help repair my vehicle in any way, and accept no responsibility for the damage done. I have been in contact several times to try to rectify the situation and have had no success at all. The repair is only $200. I have 5 young children and this is a major safety concern for me. Apparently it is not for them... Please help

    • Initial Complaint

      Date:11/03/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      [Provide details of why you are not satisfied with this resolution. Please respond here ONLY]



      Regards,



      ***** ****

      to start with, My foot was on the brake because your  stop  light said stop. I waited  4-5 seconds for it to say go! Then  started  the car, which took 3-4 seconds.  The car behind me was too close, as an employee there told me.  I didn’t go back to their location to get cash for the gift certificate at any time, so how could I have left mad.I called the main office in bowling green several weeks later asking for reimbursement and didn’t get loud  or mad.  Check your recording.  Seems like you will say or do anything to cover your mistake.

      Business Response

      Date: 11/09/2022

      We went through our complete in-house claims process and performed a thorough review including watching video. It was plain to see that the customer totally stopped at the end of the tunnel with their foot on the brake refusing to move causing the accident by the car behind them colliding into their back bumper causing damage to both vehicles.

      We can provide you the video if you request. 

      On the day that the customer contacted the BBB, he came to our location and tried to cash in two giftcards that he had received as gifts demanding that we exchange them for their cash value. We explained to him that this was against our policy and that we could not meet his request. We encouraged him to use those gift cards and to give us an opportunity to show him our quality wash. He was still angry about the accident that he caused and furthermore angry about us not taking his gift cards out and proceeded to leave angry and contacting you, the BBB.

      I would be more than happy to give *** ***** the refund for the wash he got on October 3rd, 2022. And we will offer him free carwash if he decides to come back to our location again.

      ** *******


      Business Response

      Date: 11/14/2022

      See attached response and pictures. 

    • Initial Complaint

      Date:08/25/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was signed up on a monthly payment plan without my knowledge. I never approved my card to be charged for future uses.

    Cheetah Clean Auto Wash is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.