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Business Profile

Carpet and Rug Cleaners

On Target Carpet Cleaning, LLC

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for On Target Carpet Cleaning, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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On Target Carpet Cleaning, LLC has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Carol S

      Date: 09/22/2023

      Grout Cleaning - I made the unfortunate decision of entrusting this so-called grout cleaning service with the task of revitalizing my grout. They boldly promised a two-step process: first, they claimed they would use a machine to clean, followed by a second person who would spot clean any stubborn stains the machine missed. However, what I received was nothing short of a grout disaster. They dispatched only one individual, and their cleaning contraption left my grout in a horrendous state, riddled with a chaotic mix of dark and light spots.
      In a state of frustration, I contacted them the very next day, seeking a prompt resolution to this mess. Shockingly, they informed me that they couldn't even consider examining the issue for a staggering two weeks! As someone with my house on the market, having disfigured grout for two weeks was beyond unacceptable. And when they finally did decide to grace me with their presence, they played a tiresome game of date and time roulette, repeatedly changing their commitment.
      Upon their eventual arrival, they displayed an astonishing lack of accountability. Instead of acknowledging their duty to rectify their shoddy workmanship, they attempted to talk me out of it. To my utter dismay, the female representative even resorted to using derogatory slurs, demonstrating a complete lack of professionalism. Fed up with their evasive tactics, I promptly escorted them out of my home.
      It's clear that these so-called professionals are nothing more than two inexperienced individuals who haphazardly purchased some equipment and reluctantly serve as their own employees. Their level of exhaustion is palpable, and their aversion to putting in the effort required for a simple grout touch-up scrub is glaringly evident. My experience with them was a profound disappointment, and I would strongly caution anyone against wasting their time and money on this inept outfit.

    On Target Carpet Cleaning, LLC is NOT a BBB Accredited Business.

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