We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Shane Elmore Plumbing, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Shane Elmore Plumbing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Shane Elmore Plumbing, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Shane Elmore plumbing out of bowling Green

      Shotty work at expensive prices!

      Dec 5th 2023 had them come out to unclog a drain, and fix a leaky tub faucet.

      Tech had to go to ace hdwe 6 miles away and pic up a new faucet stem to make the repair. Came back screwed in the new stem without replacing the "stem seat"that came in the package from ace.

      Unclogged my drain, $438 charge for 45 minute of work.

      Both jobs were simple things I would have done myself were I not confined to a wheel chair.

      the old stem seat was the reason for the original leak, and i ended up having to get the faucet stem seat replaced to fix the leak, that I paid them to fix!

      shotty work at expensive prices was my experience.

      Reached out to discuss my concerns with management waited for 5 days without a call back .

      Business Response

      Date: 03/01/2024

      We are profusely apologetic for the logistical error we had with you trying to contact us with your issue, and even more apologetic for the fact that we didn’t deliver the service that we should have, and normally do deliver. In this case, we absolutely dropped the ball, I am, however, pleased that we were able to get in contact, and come to a reasonable resolution by working together. We take pride in our working relationships, and what we expect to deliver to our customers. Thank you for allowing us to still do that.

    Shane Elmore Plumbing, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.