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Business Profile

Tractor Dealers

Ts Performance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tractor Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/20/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Terrible buying experience. Terrible delivery experience. Terrible customer service experience. Terrible all-around. I'd recommend to buy your products anywhere else. First, I never received a shipping notice or order confirmation. I actually thought I had fallen victim to a scam at first. The website clearly lists two shipping options. I purchased an item and selected the option for two business day shipping. In three business days, I reached out to inquire about status. I was given a shipping update showing that my "2 business day" delivery would actually not be received until the following day. I requested a refund of the shipping fee, and the customer service agent proceeded to use all caps to berate me for having the audacity to raise the issue. The response I received exactly as I received it: Sales Dept 3:02 PM (13 minutes ago) to me I didn't choose the shipping that YOU wanted for YOUR order. Obligation starts with selecting the correct shipping for your needs. It doesn't state 2nd Day Air. What you see is an estimate from UPS, not TS. The TS website delivery option clearly states 2 business day delivery. The only other option is 1 day air for $50. Unless you want to wait a week to get your product and also get trash talked by their customer service team, shop elsewhere.

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