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Business Profile

Air Conditioning Contractors

Sweet Life Heating & Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a heating unit from postman brothers now sweet life cooling.
    They never made sure that the unit worked properly. When they were called to resolve the matter to ensure that there was heat in the house. Each time they came out , they never fixed the issue. The last time they came out. They not only did not address the issue to ensure that there was heat in the house. The technician took it as an opportunity to bash me as a homeowner. It is all on record it video. It bothered me that he chose to do this instead of fixing the issue and make sure that my househad heat. When I called the company the receptionist was very rude and did not assist with the matter. I talked to the owner. He ensured me that the issue would be fixed. This was the firstweek of January. I sent them a email on January due to them not returning my phone calls and i still have not received a reply to my email or response to my calls. I have not heard anything since. I am still paying on this heating unit monthly, Despite it not working properly and not heating in my home. As a result I am seeking help with addressing this matter In order to have heat in my home. I need help so sweet life heating and cooling former posten brother's will fix the issue.

    Business Response

    Date: 03/07/2024


    Jay R**** <*********************>
    Attachments
    Mar 6, 2024, 11:08 AM (1 day ago)
    to me, *******

    Poston Brothers (now Sweet Life) Installed a new Air Handler June 28th, 2021. The system heated properly and to this day is operating properly. 

    The heating issues in the home are a direct result of deteriorating and severely rusted Duct work (carries the heated air to the living space). 

    Most of the ductwork is located in a crawl space under the area of the home that is not getting adequate heat. 

    The crawl space is not accessible for any person to get into. From what is visible, there are multiple large holes in the ductwork as well as disconnected branches causing a significant loss of air flow. 

    The scope of work agreed to and provided in 2021 was completed in full and does not reflect the current heating issues. 

    Small modifications could be made in the basement to benefit the front of the house, but would be billable as none of which was part of the original scope of work in 2021. 

    Additionally, any changes to accessible ductwork will not fix the air flow problems related to the ductwork in the crawlspace and back of the house. 

    Multiple videos and photos are available but will not allow me to upload due to file size. 

     

    I will send the other videos separately.

Sweet Life Heating & Cooling is NOT a BBB Accredited Business.

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