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Business Profile

Apartments

The Crossings of Oakbrook

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unprofessionalism of the leasing office and management company. Issuing charges against the lease, creating charges that are not covered in the lease, and inventing group punishments and threatening the entire community. Stating that we had trash left out, but the only picture they have is of our trash inside the door of the compactor and not on the ground or in front of the compactor. Attached is the latest letter.

    Business Response

    Date: 09/12/2023

    Several emails have been sent on how to use compactor, open door... throw trash in.  Many residents leave trash sitting outside compactor when all they have to do is open the door and put trash in.  Manager was knee deep in trash on a Sunday, when a resident told her it was her job to clean up and threw trash at her.  A very frustrating email was sent out addressing those who leave trash outside the compactor.  Many residents thanked her for the email, very few complained. Pictures of trash found on the ground with names and/or addresses are picked up, pictures taken as proof and resident is charged for leaving outside.  At NO time is trash removed from the compactor and a resident charged.

The Crossings of Oakbrook is NOT a BBB Accredited Business.

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