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Business Profile

Campgrounds

Moon River Resort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a boat slip 6/15/22 for $1200.00 for my 21 ft. deep hull boat. I was told at the time that I rented the slip that I wouldn't have any problem launching the boat and I would be able to use it until 12/31/22. However, I was not told that the ********** of Engineers drain the lake in August therefore I was not able to launch my boat on 8/19/22. Two weeks after I rented the slip when I went to the ****** to take my boat out in the lake my boat was filthy dirty from flies, **************** I had to clean my boat before I could take it out in the lake. The next time I went to the ****** the same thing happened. I had to take my boat out of the boat slip and take it home to clean. Also on 8/19/22 when I tried to take my boat out it got stuck in the mud and broke the prop because the water had been lowered 5 ft., which I was not told about when I paid for the slip. I was only able to use my boat approx. 4 times during the boating season therefore I believe I should be refunded my $1200.00 or at lease a partial refund. The reason I didn't file with the BBB before is because I contacted the owner and she stated that she had just purchased the busines and was unable to give me a refund. However, over the winter she remodeled the whole restaurant so she must have made money during the summer of 2022. I don't feel it's fair that she should be able to keep my money for a boat slip that I was unable to use. I emailed the owner, *********************** several times in 2022 asking for at least a partial refund and was unable to resolve the issue. I have copies of all the emails I sent to her if you need them for reference. Her email address is *********************** Her phone cell phone number is ************.

    Customer Answer

    Date: 08/23/2023

    I'm not sure if you have this information but I wanted to forward this information to you just in case you don't.

    The owner of Moon River Resort is ***********************. She is the person who I spoke with last year about my complaint. Her email address is **********************

    Her cell phone number is ************

    She is a real estate agent in ********.  ****************** *****************, **      The phone number there is ************  Her email address is ***********************

    Thank you!

Moon River Resort is NOT a BBB Accredited Business.

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