Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have used Waste Path for 2 years. In the beginning COVID was used as the reason for missed weeks. They were consistent for several months and then back to missed pick ups, especially around holidays. We were patient and gave them the benefit of the doubt. However, we now have 3 weeks worth of trash sitting at the end of our driveway. We live in a rural area and have to deal with critters spreading our trash everywhere. When we contacted them about the 2 weeks missed they said it would be picked up over the weekend. It’s Tuesday and it’s still not picked up.

  Business Response

  Date: 05/25/2023

  *******,

  i am sorry that your unhappy with this service. I have looked into your account to try to find out what is going on.  I do see they sent out an email to the address on file. on 5-15-23 due to your route driver being out this route has been being run by sub drivers. They are not used to running these routes and could be missing you so we are trying to speak to that driver to get you picked up as soon as possible. i also do ask that if they are not there on your regular route day to leave out the trash because this route is experiencing delays. I am going to try to reach out to you today. Hopefully this issue can be resolved in a quick manner.

  Thank you for your patience, and we appreciate your business.

  Waste Path Services LLC

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid for trash services, yet no collection has been made in a month. I have trash everywhere and they will not return calls.
  They did finally send an email after 2 weeks stating that the trash would be picked up that week, but it still has not.
  Many others are in the same boat, with varying issues.

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at my current address since January 2020 and have had Waste Path trash service, first through my landlord and then myself when I purchased the home in June 2021. The trash pickup has always been inconsistent. Per the contract trash pickup when missed is never credited to the account even after calls to the company that go unreturned. I was told they left voicemails and I don’t have voicemail enabled on my phone. I left several voicemails after i received a roni call to inquire about the call and never received a return call. I was told my service was canceled for nonpayment when I set it up for automatic draft. I have since learned that this was the issue with others that had the service. I paid for service I didn’t received and was told my account would also be credited for both addresses I pay for and neither was. I spoke with ****** at customer service and she was rude and disrespectful asking me “What you want me to do about it?”

  Business Response

  Date: 02/08/2023

  Good morning, I do apologize that our services have been less than what you thought it should be. I have reviewed the account and did see where there have been multiple attempts to return calls from the voicemails you left with no answer and no voicemail for us to leave a message. We do try to conduct business in a timely and efficient manner, I also seen on the account that at the time you was asking for credit was when  we did not run due to weather and unfortunately we do not give credits due to an act of god, I do understand that can be frustrating but to make up for that we do pick up any extra you may have due to those events. In regard to the autopay, if the card on file has expired or been compromised then we cannot process that payment, there are many reasons why a card may get declined and i did see on your account where we did try to contact you multiple times in regards to the autopay issue and there was no voicemail to leave a message, also at this address there has only been service there since 07/19/2022, we have not serviced that address any time prior to that date. We do try to conduct business in a proper manner, so in regard to the CSR you spoke with we did realize that that was someone who was not a good fit for our company and have addressed the issue and taken the steps to resolve that. If in the future, you decide to return to us for service we will be more than happy to set you up and hopefully be able to perform our service without issue. again, i do apologize for the inconvenience and frustration this has caused. 

• Initial Complaint

  Date:10/31/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Wastepath on 8/31/22 and paid $75.00 to have my trash picked up by their business. The representative told me that I would receive a can in 10/15 days, that I could sit my trash at the end of the driveway for them to pick up. I called back in September and asked where my can was and was told that it should be arriving at any time. We never sit our trash out at the end of the drive because we have neighborhood stray dogs and they would have destroyed the trash and it would have been in our yard, driveway and on the main road.
  I called Wastepath on 10/31/22 to get a refund and cancel our service. The representative told me to hold and she said she talked to the accounting department, and they said that they could not refund my money as they have been providing services to us if we had been sitting our trash out. They offered to get a can to us but I opted to cancel service as it had been 2 months and never got a can so I figured how long it would take this time to get a can. I do not agree with not receiving a refund as they did not pick up any trash at our house. Even if we could have sat it at the end of our driveway there would have been a mess with the wild animals and it could have caused harm. I do not agree with not refunding money to customers when you did not provide a single service to them. And what kind of business takes 2 months to get a trash can to a customer. Does not seem like a very good business to me.

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for my bill in FULL for whole year of 2022. I called in September to see why yet again my garbage was Never picked up. I got rude yes. I canceled service as of 14th. I am owed rest of my unused money. They refuse because I was rude. My account canceled closed. They can't keep my money for non performed services.