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Business Profile

Cell Phone Repair

Direct Unlocks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Reviews

Customer Review Ratings

1/5 stars

Average of 116 Customer Reviews

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Review Details

  • Review fromAyeshah T

    Date: 06/23/2025

    1 star
    This business is a HUGE SCAM!!! They do a "bait and switch", not delivering on the service that you purchased. I thought I was paying $25.48 to unlock a phone my sister gave me that she had already paid off. But then this company sends me an email requesting that I pay an additional $54.00 to actually unlock my phone, because the prior fee was only a discovery fee. A discovery fee (they said) is required to see if the phone can be unlocked. First off, that is a LIE (I never had to pay such a fee when I unlocked a phone in the past). Secondly, they should have been more upfront that I was actually paying $25 for some verification/discovery fee, that took them like 5 seconds to generate. Either way, this is a SCAM and anyone reading this would be wise to AVOID doing business with this company. They will scam you out of your money and refuse to refund you, or provide a meaningful service.
  • Review fromSteven V

    Date: 06/23/2025

    1 star
    ????? Service Failed – Only Got a Credit Instead of a Refund
    I paid for a phone unlock service that didn’t work. After following all the steps and waiting, my phone was still locked. I contacted support expecting a full refund, but instead of returning my money, they offered me a credit to unlock a different phone in the future — which is completely useless to me.
    If a service fails, the customer shouldn’t be stuck with store credit they didn’t ask for. I paid to unlock this phone, not a future one. Very disappointed with how this was handled. I won’t be using this company again and wouldn’t recommend them to anyone.
  • Review fromRamon S

    Date: 05/03/2025

    1 star
    So I was trying to unlock my phone they charged me 25$ so I payed 25$ dollars for them to unlock and then they were asking for another 52$ dollar to complete the process so I went ahead and payed I was waiting and waiting and they never unlocked my phone and now I was asking for a refund and they won’t refund my 77$ dollars back in total they gave me 96$ in store credit which I need my money back not store credit
  • Review fromLainie B

    Date: 04/02/2025

    1 star
    This popped your first search in Google so I went with it after I read reviews which they all have to be false or faked they should be sued for falsified information it because of the reviews I went with this company I was charged $24.99, the additional $54.00,then $28.00 for tec unlock then$50.01 for USB unlock total bs I then asked for a refund and the tell me they can't wtf....I paid for a service that never happened
  • Review fromKristin H

    Date: 03/19/2025

    1 star
    Big scam! If only I had checked better business bureau before paying 25$ to carrier unlock my iPhone, like the web site offers, I wouldn’t have been scammed out of the money. They may have fine print elsewhere letting you know what they are really up to (at least that’s what customer support stated when I sought a refund) but the page where you purchase the phone unlock is VERY misleading and it doesn’t tell you they are actually going to do nothing for 25$, and keep asking for more money in order to unlock your phone.!
  • Review fromPeter C

    Date: 03/06/2025

    1 star
    Trash!!! Stay away. They need to be shut down immediately!
  • Review fromGregory G

    Date: 03/02/2025

    1 star
    Scam and Google is putting them on top of search. They have many different web pages and Google has everyone on top. I should’ve done much more research. I do believe that Google is part of the scam. Read all the other reviews. I have no idea as to why Google has them in good reviews. This is theft. $24.99 to see if you can unlock you devise and after that it’s another $54 to unlock it. Almost every review has a different amount. Google should be responsible and respond with an answer.
  • Review fromthomas b

    Date: 02/28/2025

    1 star
    100% scam i lost my money i dont know is there’s way to recover it.
  • Review fromRowdy C

    Date: 02/15/2025

    1 star
    Avoid! They are scammers! $30 to check if your phone is eligible and $50 to unlock but they don'take that clear before you buy!
  • Review fromMorenda S

    Date: 02/11/2025

    1 star
    Scam takes money like device can be unlocked but if u owe a balance they can’t guarantee anything and won’t give money back only credit note run don’t waste money

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