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Business Profile

Mattresses

Box Drop of Carrollton

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Box Drop of Carrollton's headquarters and its corporate-owned locations. To view all corporate locations, see

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Box Drop of Carrollton has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 3rd, 2023, my husband I purchased a mattress from the BoxDrop in Carrollton Ky. The cost of the mattress and platform $2650.00 but with 10% military discount we paid $2528.10 with tax. The mattress has a 20-year warranty. 3 months after the purchase of the mattress a bulge form on the right side of the bed. I called the store August 14th, 2023, at 2:06 pm where we purchased the mattress. She called me back at 2:57 pm and asked me to send her pictures of the mattress and the information on the mattress. I sent her pictures on the 16th of August at 8:20 am. The only response I received from BoxDrop is "p". No other response or phone call. I called the BoxDrop on the 28th of August at 11:34 am left a message no response. I called the warranty company on the 28th at 11:30 am and 30th of August at 8:14 am. Was told to leave a message because there is no one that can take my call. I left a message. Called 7th of September at 8:56 am and again left a message with no response. Phone number to BoxDrop ************. Phone number to the warranty company ************. If the company or the warranty company is not going to uphold to the warranty or services, I would like to be reimbursed of the full amount of $2528.10 and the company picks up the mattress and platform.

      Business Response

      Date: 10/05/2023

      ****** called me on August 16th with a complaint regarding the mattress they purchased. They purchased both an adjustable base and mattress from me. This complaint was in regards to a defect with the mattress only. She initially sent me pictures of the mattress but not the law tags, which is why there was a slight delay. The correspondence is attached, where I asked for the law tag, as well as the FedEx confirmation of delivery for their new mattress.  The new mattress was delivered on Tuesday, September 19th at 10:19am.  

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