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Business Profile

Garbage Removal

Hart Sanitation, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    62 weeks of paid service from hart sanitation.
    62 weeks from today (dec 9 2024)
    Every Monday that service is provided for waste collection,I’ve had to go outside after the trash company leaves and deep clean the trash/rotting food mess left behind from spilled bags,tipped trash cans and I’ve had to relocate my trash cans to my yard from the side walk,road or across the road or neighbors house. Today was especially bad when threats were made by the employees running the route (that’s a separate issue on its own)
    I have received the worst customer service to the point I dread paying my bill. I’ve also been over charged for months. Service is supposed to be $20 a month plus extra for my extra trash cans but I pay WAYYYY more than that and my trash cans are rarely full. I’ve never sat any items out for trash collection that wasn’t in the can either. The route workers have also taken stuff from my yard and tossed it like bikes,scooters and decor. They even uprooted my rose bush that way over 8 years old and tied to a post back about six months ago. They do refuse repayment.

    Business Response

    Date: 12/30/2024

    See attachment for company response and documents. 

Hart Sanitation, Inc. is NOT a BBB Accredited Business.

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