We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Alternator Repair

Lance's Service and Auto Sales, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought my **** ****** in July of 2021. In December I took it back as it had overheated and a radiator line had come loose. Upon looking at the vehicle they informed the head was warped and I would need a new engine. I acquired funding for this through the state of KY. After getting the wrong engine in, they then sent the head out to be planed and smoothed. After getting it back and many monthes later. They are now claiming that they are having trouble getting the computer work. I call on a regular basis and leave messages but my calls are never returned. Everytime I stop by the shop they claim it will be ready by the end of the month. They also never called me to inform me the car needed a computer. This has been going on for over a year and a half. I need my vehicle back to provide for myself and my children. I feel as though my car is not at all a priority and customer service leaves much to be desired.

    Business Response

    Date: 07/19/2023

    Wed, Jul 19, 2023 at 10:25 AM

    My concern is to have a satisfied customer having said that there are some circumstances that were out of my control, I will explain step by step the process of where we are today, the car came in and had been badly over heated causing damage to the engine our first thought was to try and find a used engine at the most reasonable cost. That proved to be impossible the 1.0 liter **** engine has some issues with overheating, we then removed the cylinder head and took it to the machine shop for service, they called about 10 days later to advise us that the cylinder head had several cracks and was warped beyond repair. This brings us to the time frame of finding a cylinder head and only option was a new cylinder head, **** had given us a heads up that they were on backorder (which most things were during the pandemic) the customer was original given an estimate for repair to get assistance from the state at this time period, we were able to get the cylinder head almost 8 months later, I then took it to the machine shop to have the internal parts exchanged for use. We received it back 2 weeks later I was still waiting for some gaskets to arrive to be able to install the parts. Unfortunately I was stricken with illness in Late 2022 which had me shut down until Feb of 2023, but all my parts were in at this time at the dealership, we then installed the cylinder head and advise the customer that the computer had lost the memory on the security system we then took the car to our electrical shop and had them reprogram the computer once they had done that they informed us that the car would start but had no power we then had the car brought back to our shop and found that it had low compression in the lower end and we will need to repair that as well, as of today we ordered the rings and pistons to replace the worn ones that we believe were effected by the overheating of the engine. We strive to get our customers cars done in a timely manner but sometimes the logistics are not under our control so supply issues are still hindering some of the repair on customers cars. I hope that the customer can understand that we do not purposely hold up repairs because that is how we make a living, an unfinished product pays us nothing until we are complete with the repair. My apologies for the continued delay but we will have this car done as fast as possible once the other internal parts arrive, Thank You Lance W*** 

Lance's Service and Auto Sales, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.