Complaints

This profile includes complaints for Tier 1 Performance Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Tier 1 Performance Solutions, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Tier 1 Performance Solutions, LLC

  null Covington, KY 41011

• 

  Tier 1 Performance Solutions, LLC

  6 E 5th Street Upper Covington, KY 41011-5706

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an actor who was hired for a job in December. Tier1 was responsible for the invoicing and payment.
  
  In order to make sure I was paid as quickly as possible, I emailed my point of contact (Valerie G****) and asked her to confirm that they would be able to pay my invoice if I sent it through a program called ****. She confirmed that they would NOT need my bank information, and that she would look into having my invoice paid before the net 30 terms.
  
  It has now been 60 days since I completed my work, and I have yet to be paid. I had to follow up multiple times, and once I finally got a proper response, I was told a check was being mailed to me, despite being promised that my invoice could be paid directly via bank payment.
  
  Two weeks after I was told the check was sent, still nothing. I emailed the company expressing my frustration and referencing my previous email conversations. The representative ignored all of the points I was trying to make and simply asked if I wanted another check mailed (because it probably got lost) or if I wanted bank payment.
  
  In order to just get paid and move forward, I provided my bank details via email last weekend. I didn't hear anything back so I followed up AGAIN on Wednesday to find out what is going on. I was met with a curt message telling me that the bank payment was processed and should arrive this week.
  
  It's now Friday and I do not have the money in my account. I have a large invoice overdue, and I am sick of excuses like lost checks and the christmas holiday causing delays. Payment terms were net 30, we're now about 60 days out, and not a single employee I've spoken to has shown any regard for my issue or attempted to expedite this process. They owe me money and they are dragging their feet to pay me.
  
  I issued a payable invoice 2 months ago, the exact day I provided a service and did my work. They could have directly processed it any day over the last 2 months. I want my money. Now.