We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gutter Cleaning

NKY Gutter Cleaner, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about August 9th, 2024 we verbally agreed to a scope of work with this company that included four small scopes of work including: cleaning the front gutters and rear gutters of our townhome; reattaching a section of gutter that had pulled away from the facia boards; trim one tree in the front of the home that overhangs the gutter; and lastly, the installation of gutter guards for the front and back gutters. The business owners quoted a total fixed-price of $1,400.00, if we paid them in cash. My wife withdrew $1,500 from our checking account and when the owners told us the work was complete, she met and paid them the total amount agreed upon, $1,400.00. On or about August 12th, 2024 our roofing contractor came to quote the shingle roof replacement and while he was on the roof he noted the gutters were not properly reattached to the facia boards, he also noticed that the gutter guards were not installed on the rear gutters of the home, and the front gutter guards were only partially complete. Furthermore, he measured the gutter guards that were installed and determined those installed were the incorrect size and too small to be effective. The NKY Gutter Cleaner installed 4" gutter guards on my 5" inch gutters, making them completely ineffective for the intended purpose. My wife and I promptly called and questioned the owners of NKY Gutter Cleaners and they became defensive and made excuses about the incomplete work, only after we discovered they were less than honest about the completion and the shortcuts that were discovered after they were paid and said the job was complete. We made a demand they return $1,000 but they refused. The only satisfactory work was the tree trimming and gutter cleaning. There should bever be a demand for payment for services not performed. They didn't acknowledge not doing the work until they were caught in a lie they thought would never be discovered on the roof. Contractor lacks integrity and avoid doing business.

NKY Gutter Cleaner, LLC. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.