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Business Profile

Pawnbroker

Quick Cash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pawnbroker.

Complaints

This profile includes complaints for Quick Cash's headquarters and its corporate-owned locations. To view all corporate locations, see

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Quick Cash has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      07/23/2024 I got off work to go to quick cash/royal pawn in Covington Kentucky on Madison Ave.
      I paid 200.00 on 07/16/2024 to my pawn. which my pawn fee was at 376.00.. they didn't tell me they was gonna be close nor anyone else. My pawn fee is suppose to go up every 24 of the month since I pawn my playstation 5 this year around 05/24/2024. Sad thing and most humiliated thing is I paid 200.00 on 07/16/2024 and I told the people that work there I would be in on 07/23 /2024 to pick my pawn up. Today is 07/23/2024 and I got to that pawn shop and they haven't been open all day..infact the have sign saying they won't be open on 07/23/2024, 07/24/2024/ and on 07/25/2024 the quick cash/royal pawn shop on Madison Ave in Covington will be closed those 3 days they didn't even mention it nor did the tell anybody. But my pay goes up 50 or more dollar on the 24 of each month I can't pay on the 24 the because they close. And I feel my pawn should go up none this month or next month due to me travelonbto come pick my pawn up today at 4:30p.m -4:45pm on 07/23/2024. If it's issue my pawn should be give back to me due to they lack of notifying people. If they are close on days people pawn go up they shouldn't charge or they shouldn't allow a person or people pawn to go up on days they close because no one is in to take a payment or collect .

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