Complaints

This profile includes complaints for JLM Properties LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

JLM Properties LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  JLM Properties LLC

  533 Pike St Ste 102 Covington, KY 41011-2150

• 

  JLM Properties LLC

  PO Box 17684 Fort Mitchell, KY 41017

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of September 6, 2023 JLM Properties has no intentions of fixing a rat infestation in my home. I have contacted them numerous times and the problem still remains. Their only intentions to fix the problem is for us to continue living in the home and to repeatedly replace rat traps and bait boxes for the current rat infestation. I have a 2 year old daughter and our home is unhabitual and unsafe to live in due to the rat infestation. The owner ***** used profanity with me when I asked her what the company intended to do about the rat infestation. I have contacted several news stations, the city of Covington and the northern Kentucky help department and no one was willing to help. JLM Properties expects for my family and I to continue living in a home that is rat infested and that is unacceptable and they have continuously failed to honor their duties a landlord.

  Business Response

  Date: 09/21/2023

  ***** and **** **** rented an apartment from our company in February, 2021. We received a message
  from our answering service at 6:52am on Tuesday, August 29, 2023 that said, “PLEASE
  CALL ***** **** AT ************. RE: I HAVE A RAT RUNNING AROUND IN THE LIVING
  ROOM. SOMEBODY NEEDS TO GET IT, AND SOMEBODY NEEDS TO BOARD THE SPACES THAT
  NEED TO BE BOARDED UP.” Our professional exterminator called her back around
  7:30am and arrived at the apartment at 9:00am. Our office doesn’t even open
  until 9:30am. This was their first call to us that they were seeing rats.
  We received the following
  message at 7:41am on Wednesday, August 30th, “8/30/2023 7:41
  AM-PLEASE CALL **** ***** AT ************* RE: THERE'S RAT COMING INTO THE
  SECOND FLOOR” The rat referred to in this message was in a trap the
  exterminator had set. The exterminator returned the call around 8:15am and
  explained again it takes time to catch any rats that are already inside the
  building. They told him they’d accidentally “set off” one of the traps that was
  inside a closet in the living room, which he questioned. They did not reset the
  trap. The exterminator returned to the property after hours, around 5:30pm on
  August 30th and a relative of the tenants was inside the apartment.
  He pointed out to her that they should have called sooner before the problem
  became this bad. They had just called for the first time the day before.
  Please see attached
  pictures of the apartment before they moved in, as well as the way the
  apartment was left when they moved out September 12th without paying
  rent. Also attached, please find the email ***** sent to us and a number of
  other entities, including TV stations and city code enforcement on September 3rd.
  (Please see two highlighted sections of her email.) By her own admission, the professional
  exterminator called her back less than an hour after her message and was at her
  apartment at 9am. Her email also confirms that we paid for their family to stay
  in a nice hotel in Covington for two nights. Both ***** and her husband, Tony,
  indicated on the phone that they were “terrified” of rats and concerned for
  their two year old daughter. We did not have to do this and no other landlords
  we’ve spoken to have ever done this for their tenants. We felt it was the right
  thing to do under the circumstances. This also afforded an opportunity for the
  exterminator to use more aggressive methods to abate the rats, since the
  tenants would not be staying in the apartment. The tenants spent quite a lot of
  time sitting in their car outside the apartment, as well as inside, despite
  having a hotel to stay in and indicating they were afraid to go back into the
  apartment.
  A third party listened to
  the entire telephone conversation Mindy had with ***** and no profanity was
  used by either party at any time. ***** was upset because we couldn’t guarantee
  she would never see another rat again. She was told no professional
  exterminator or management company could every give a guarantee like that. We told
  her we will absolutely guarantee we will do everything possible to eliminate
  the problem and prevent any more rats from getting into the building, which we
  did. Her statement to the BBB that “As
  of September 6, 2023 JLM Properties has no intentions of fixing a rat
  infestation in my home.” is proven
  false by her own email. No rats were caught on any traps in their apartment or
  the apartment below theirs after Friday, September 1st. which is the
  day they checked out of the hotel and could have returned to the apartment.
  Even the Code Enforcement officer from the City of Covington told them it
  appeared the problem was being abated, when they showed him a rat on a trap on
  Wednesday, August 30th, after we paid for them to check into a local
  hotel. That is the same picture of a rat on a trap in the drawer of their stove
  the Hill’s submitted to the BBB. We’ve attached a side by side image of that
  picture and of the stove before they moved in. It is clear that they were not
  keeping their apartment clean or sanitary and have some responsibility for
  attracting this problem, and certainly were not helpful in any way to prevent
  it.
  In our experience, after
  49 years in business, when tenants refuse to allow us an opportunity to address
  their issue and call the city, report to the BBB, contact news stations, etc.,
  it is typically because they do not have their rent. The flurry of urgent calls
  began at the end of August and September rent was never paid. I’m unsure how we
  could have acted more quickly or efficiently than we did. The city code
  enforcement officer even said they consider vermin problems to be a cooperative
  effort between tenant and property manager and agreed we had absolutely done
  all we could do to abate the issue. In fact, we never even received anything in
  writing from the City of Covington because all issues reported by the tenant
  were resolved by the next business day. The tenants broke their Lease, left
  many items behind and did damage to the apartment, as seen in the attached “after”
  pictures.

  Customer Answer

  Date: 09/27/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  We contacted JLM Properties about a rat problem June 18, 2023 therefore August 29 was not the first time a rat problem was mentioned to *****. We have every rent receipt and have called every single time a mouse or rat was seen. Duke Energy turned the gas and electric off because JLM Properties needed to call a plumber and fix the gas leak in the property.  Duke energy was scared to be in our home when they saw a dead rat in our stove. The city code inspector was even scared to go in our apartment let alone take a picture. We have your exterminator on video saying that there is nothing that he can do and he doesn’t know why you(JLM Properties) keep calling him to come out to the property. You all have rats and mice in your properties. If the lies continue we will file a defamation of character lawsuit. We have proof of everything. 
  
  
  Regards,
  
  
  
  ***** ****
  
  

  Business Response

  Date: 10/03/2023

  Every time the Tenant called with an issue, we
  responded. We are not negligent. The problem was abated before they chose to
  move and break their Lease. I called ***** on 6/22/23 regarding a mobile
  home we had advertised in Florence that she had called about, to tell her it was not an option
  for them since it was a different owner. I called back on 7/18/22 to give her
  the rent amount for a house in Covington and she told me they were not interested
  in that house and were going to stay at Lewis St. No work orders or issues were
  mentioned during either call. Her latest response to the BBB said, “We have every rent receipt and have called
  every single time a mouse or rat was seen.” The next time we heard from this Tenant was
  August 29th at 6:52am. So, we received NO phone calls or communication
  from the Tenant for over two months.

  The gas leak was in the first floor
  apartment, having zero impact on the Duke Energy bill for this apartment. Only gas
  service needed to be temporarily disconnected, not electric. The Tenants were
  staying in a hotel during this time and the gas was turned back on the same day
  they checked out of the hotel.
  

  The professional exterminator was at the Property
  today 10/3/23 and there are no signs or evidence of any rats or mice. The rodent
  problem has been completely resolved.