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Business Profile

Body Waxing

European Wax Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Body Waxing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called and cancelled my upcoming appointment and all wax passes at the end of December 2024. I was still charged $107 a couple days later. I called the business and told them I cancelled and I need a refund. I was told a manager would call me and they never did. I was charged again this month for another $107. I called the business again and was told that I renewed my wax pass. I told them no I did not. I was told employee was writing everything down and I should get a refund in a few days. It’s been a week and still no refund. I am now owed $214. Since they won’t remove my debit card I have to go into my bank and cancel my debit card and get a new one next week. I cannot dispute the charges with my bank because they didn’t send me a cancellation email. This was at the ******* **** ***** location in *********** **. The location was not an option so I’m writing it here.

European Wax Center is NOT a BBB Accredited Business.

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