Complaints

This profile includes complaints for DGV Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DGV Services, LLC

  PO Box 7 Crestwood, KY 40014

• 

  DGV Services, LLC

  1002 Buckner Ctr Ste 8 La Grange, KY 40031-7794

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DGV Services contacted me on Oct. 4th @ 18:11PM to let me know that I had an outstanding bill over $500 that was owed and that if I didn't pay that balance, I would be unable to see my dr. the following day. The person went on to say that I did not give ********** ********** my new insurance card, which is not true. She said that all of my appointments, beginning with my January appointment were billed under *** and were not paid.
  She went on to say that she had only 3 months from date of service to file with my new insurance, and because she didn't have my new insurance, it was too late for her to refile therefore she wouldn't get paid, and I had to pay the entire bill in full.
  This person didn't offer to send any documentation that supported this amount, nor did I ask at that time as I was so caught off guard that I was getting called after 6:00PM about an outstanding bill and even more caught off guard that this was the FIRST I heard of owing any money to ********** **********.
  
  I paid the outstanding balance the following morning and spoke with ********** **********'s office manager regarding documentation that supported this outstanding bill. She referred me to DGV.
  
  I called and left a voice mail for the person who handles ********** **********'s accounts asking for documentation and a call back but did not receive anything.
  
  I called back on 10/13 and spoke to another young lady and she stated that there was nothing on my account that suggested that any information regarding this outstanding amount was sent to me by mail, email or phone call.
  
  This company had 10 months to call, email, or mail outstanding invoices but did not, then called me the night before my next appointment and threatened that I would not be able to see my dr. if I did not pay the full amount.
  
  Additionally, they were paid the full amount for the visits versus the negotiated network charge with my current insurance carrier.
  
  This screams shady business practices

  Business Response

  Date: 11/17/2023

  The customer did not receive a call from dGv Services, LLC on October 4, 2023 at 6:00 pm.  That call was made from an employee of ********** ********** Health.  dGv Services is not contracted to make phone calls to patients in an effort to collect money prior to a visit.  That is a function completed by the practice and it's staff.  It is difficult to know which employee of ********** ********** Health contacted the customer as she has not identified the person that made the call.

  dGv Services, LLC can only review what is loaded into the computer system.  I can see the correct insurance was not loaded into the ********** ********** Health system until October 5, 2023 when she came to her visit.  She did pay the entire balance owed of $525.00 on October 5, 2023.  ********** ********** Health establishes a financial agreement with their patients, not dGv Services.   

  There is no documentation of any voicemails or phone conversations except for October 16, 2023.  Without the names of the persons the customer spoke with it is difficult to know.  There are several people within dGv Services that handles the account for ********** ********** Health.

  On October 16, 2023 the customer and her health insurance company contacted dGv Services via conference call and requested that we submit all claims back to January 1 to the payer.  We asked the payer about timely filing of these claims as they would not be paid due to timely filing requirements of the payer.  The payer indicated they understood the issue but  would still like us to send the claims so they would have record of them  dGv Services did as requested and submitted the claims on October 16, 2023.  The health insurance company denied the claims on October 30, 2023 for timely filing.  The customer was notified by two insurance companies that her claims had been denied.

  Respectfully submitted

   

   

   

  Customer Answer

  Date: 11/17/2023

  
  
  ********** ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* *******