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Business Profile

Transmission

Certified Express Lube & Auto Service

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Robin K.

    Date: 09/27/2024

    Mechanic shop in Crestwood Kentucky. They left solenoid attachments off my vehicle after doing another set of repairs. I took the car home and had significant difficulty operating the vehicle. Sadly,this was likely an attempt to get a repeat repair after just spending over $2500 in the shop on the same vehicle.
    When the vehicle was not running correctly within days of getting the vehicle back they tried to charge me $146 for diagnostics when they had returned the car in that condition. They eventually relented on the diagnostics charge then gave me an estimate for the solenoid repair of another $333.
    Out of money and clearly sensing a scam, I had a friend look at the car. We ordered solenoids in preparation for the repair. What a surprise when we open the cover and the solenoids are just not connected. They did not need replacing.
    I did notify the manager and owner. My son and I were in the car mid drive when the engine turned off and could have been killed. They did apologize. They would not acknowledge this was purposeful to generate more income. They did offer to do a safety inspection and some future oil changes. Ummm. NO thanks. Better go somewhere in the future where I won't die on the way home.
    I hope someone does some investigation to ensure this is not a pattern. I do not want to hurt a small business, but if this was not neglect, and was purposeful, people may get getting physically not just fiscally hurt.

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