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Business Profile

Tree Services

Kentucky Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spoke to the owner (Mr. *******) who agreed to remove a tree and a stump. I was told the tree would be removed initally and then afterwards (2-3 weeks) the stump would be removed. I paid in full when the tree was removed in Oct 2023. The stump was never removed. I tried relentlessly to phone, text, and email the company to no avail. Finally in late Dec I received a text and the owner told me he had been ill but would get to my stump in January 2024. We are now in March 2024 and the stump was never removed and again I get no response when I try to reach the company by any means.

    Business Response

    Date: 07/26/2024

    Business stated it would drop off a money order in the customer's mailbox to settle the matter.

    Customer Answer

    Date: 07/26/2024


    Better Business Bureau:

    Assuming the service follows through with payment ...

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********* 

    ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

This business is not BBB accredited.

revoked BBB accredited business seal

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