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Business Profile

Mexican Food

Guadalajara Mexican Restaurant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mexican Food.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mom and I enjoyed lunch there on Monday, July 22, 2024; she likes the food and wait staff there and eats there frequently with a friend. So, for Christmas, I bought each of them a $50 gift card.

    On Monday, the manager refused to accept the gift card, although I paid good money for it! I have given my mom & her friend gift cards for there in the past with no problem. Suddenly, he would not accept it; *the best he could do", he said, was only charge her half price.

    Once we were back at my mom's house, she called her friend to warn her. Her friend was VERY upset to hear this as she still has $75 available on gift cards. Of course, it now sounds like that money is not really available anymore.

    This seems like a deceptive business practice to me: to take money for gift cards and then not honor them!! I hope you can do something about this so they cannot get away with this. I have no idea how many other customers are affected by this.

    Note: at my mom's house, cell service is very spotty so the best way to reach me, if you have any questions, is by calling her landline: ************.

    Thank you!

    Sincerely,
    ***** ***** 

    Business Response

    Date: 08/01/2024

    I APOLOGIZE FOR THE SITUATION AND THE MISUNDERSTANDING. UNFORTUNATELY, I HADBTO TRAVEL OUT OF THE COUNTRY DUE A FAMILY SITUATION,SO I HAVE TO LEAVE A MANAGERBIN CHARGE WHO APPARENTLYDID KNOW HOW TO SOLVE THE SITUATION WITH THE CARDS. AT TE MOMENT, WE DONT HAVE THE TERMINALS TO VALIDATE THENGIFT CSRDS, HOWEVER, ON THE BACK OF THE CARD THERE IS A WEBSITE TO CHECK THE BALANCEAND BE ABLE TO VALIDATE IT.

    UNFORTUNATELY, THE GUY WHO WAS IN CHARGE AT THE TIME DID NOT HAVE THE KNOWLEDGEOF THIS. THAT IS WHY THERE WAS MISINFORMATION.

    WE ARE IN THE BEST POSITIONTO VALIDATETHE GIFT CARDS OR RETURN THE MONEY THAT THE CARD HAS IN CASH.

    I REMAIN AT YOUR SERVICE. 

    *** *****

    MANAGER OF GUADALAJARA 2 DANVILLE

Guadalajara Mexican Restaurant is NOT a BBB Accredited Business.

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