Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Didn’t do the job, as quoted
Business Response
Date: 02/19/2024
This is absolutely not a valid complaint. Back in May of 2023 - We met with *** ******** insurance company because he wanted to try and get his rental property roof replaced for free. While I was out there with the insurance adjuster, they denied the claim and they said there was not enough damage on the roof for us to replace it. I called the insurance company multiple times after this to try and see if there's any other way they could help us with covering the roof. *** ******* was not happy because at that point he knew he had to pay for the roof. It is not Paradigm Construction's fault, nor is it within our control, as to whether or not any insurance company, decides to cover a roof underneath an insurance claim. We have nothing to do with that decision or that settlement. No money has ever been given to myself or my company for this roof either. I went out of my way to help this guy and he is simply blaming anyone possible because he hast to pay for his roof and cannot get it for free. Absolutely unacceptable.Customer Answer
Date: 02/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
*** *******Customer Answer
Date: 02/19/2024
had nothing to do with insurance,I called him several times,from April to July, wouldn't pick up,I got the roof done,hes just unprofessional,also he did a roof for me,I asked for the detailed bill and warranty,he said,he would have his secretary send it,that was in April,still waiting
I think he just didn't want to do it,because it wasn't an insurance job,he could have just said that
Business Response
Date: 02/19/2024
Once again, I have never been paid for this roof and it was never a project that my company did any work on. There has been and never will be any type of contract on this roof or any type of documentation that we were doing anything on this roof because we never took the project on. The homeowner indicated that he did not want to pay for the roof so we simply did not do any further work on the project as the insurance company instructed me to do initially. This has no reflection on my work or my companies work. We are not attorneys and not here to argue about who pays for a roof and who installs a roof. We are a roofing company - not a consulting company that fixes customer problems with there financial situations. This complaint is ridiculous and has no merit in regards to my craftsmanship or the type of services or products that we provide. Lazy homeowners with no money are not our problem to solve.
Customer Answer
Date: 02/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
*** *******Customer Answer
Date: 02/19/2024
he said he was suing me?Business Response
Date: 02/23/2024
Hello,
Im following up with a complaint on a roof that my company never installed or had anything to do with. Complaint #********
We were not hired or paid for any work on this customers property. This should be removed from my file all together. Please advise.
Thank you,
Jason Culter
President
Paradigm Construction, LLC
PH: (859) 512-4886
Email: [email protected]
www.paradigmconstructionllc.comCustomer Answer
Date: 02/23/2024
waiting to see what the judge saysCustomer Answer
Date: 02/23/2024
the first is the paper I got,the second is the check I wrote,the third one is the checks from ***** ****Business Response
Date: 02/23/2024
Now your committing fraud and lying. None of these checks are for ** ********* *** ********** ** *****. The insurance denied that property claim and we were never hired for any work on ** ********* ***
********** ** *****.Customer Answer
Date: 02/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
*** *******Business Response
Date: 02/27/2024
Hey *******, I was able to get a hold of the rep at ***** **** and I am simply forwarding you her email that she just sent me that proves waterside way was denied. I would hope that this answers any and all questions. I also reported him to his insurance company as making a false claim with the Better Business Bureau. The gal at ***** **** left her extension on the letter and she said you can call her anytime you want, and they also are going to be sending *** ******* a letter of intent for fraudulent claims. If you need anything else please let me know. *** ******* will be going through the legal process now at this point.
In addition just to go a little bit further, I have attached a picture of all the checks he sent you and uploaded before. I have circled the claim numbers and also in his own check, he wrote the address on the memo line of what all that money was for which was the first property that you and I discussed earlier and ***** **** did in fact confirm I was correct as well. On the ***** **** denial letter you will see a claim number they included for ** ********* ***** Claim #***********. You will see it is a completely different claim # from all the other documentation he sent you because it none of that was for his ** ********* ***** property. This person is a liar and a fraud and this is the documentation to prove it. If you need anything else - let me know. Myself and the insurance company are working together on this as well and monitoring anymore false claims or documentation he continues send over for the record.Customer Answer
Date: 02/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
*** *******
this is one reason I didn't want to go the insurance route,I live in ****,my sister lives at **** **** ******,my mom lives at ** ********* ***,both in **. I call my sister and asked her to find me a roofer,that could do both houses,and that I didn't want to go the insurance route,that i was going to pay,the roofs are 20 years old,so I met him at ****,in my driveway,and one of the first things I said to him was,there are 2 and I'm paying, then he goes and starts telling I should try the insurance,he said he might be able to save me money,he said he would handle the insurance side,opened his phone and showed all the adjusters he knew,he showed me he had 2 or 3 from ***** ****,he said he would do all the talking to them,when they called me,tell them we have a contract,and to contact him,like he was my lawyer,he said.He done the first roof, great,looks like he saved me almost 6000.00 great,he got paid,i have uploaded the 4 checks totaling 12.034.00 2 from me and 2 from ***** ****,but this was never about the money,is was about 2 roofsThe insurance may have denied it,but I still need a roof? The last time I spoke to him,I told him the insurance lady called and said she was sending me a 602 .00 check,which i got and told me to go to **** ***** and buy my own shingles,its uploaded too,he said they can't do that, they have to do the whole roof,called him 4 times after that ,no answer no response.
I would like to know how he knows my finances,he keeps saying Im broke,have no money,I have uploaded,2 checks I sent him,which got cashed,2 checks from the other roofer,that was done in September,got cashed,the only reason I waited that long,because in the back of mind, I have a contract with him,I didn't want him come back and try to sue me for breech of contact,I called him twice right before I hired the other roofer,the other roofer ,I met on a Saturday,Monday,he got there at 7am and was done by 11am,and just to show him,I may be broke,but had enough money to pay for 2 roofs,I have uploaded my bank account from April to September
waiting to hear my next charge
Initial Complaint
Date:03/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had my roof replaced by this company in April of 2021.
I had send them some picture in July 12th 2021 showing a problem with the roof at the front of the house there is a big bump. If it rains water spilled over that and also over the gutters into the porches. They did replayed to the text I send them with pictures attached and told me, got it thanks ******* will consult with my foreman, I will get back with you in a day or two with a resolution.
This never happened and I called them back today because after the stormy wind Saturday Sunday I found some roof singles in the back yard and was wondering what to do and how to have this taken care of. I was texting with Chad S**** and the first thing he told me is that it is out of warranty and that they are not responsible for storm damage. When I told him about the roof problem from day one he told me that it come to the same they are mot responsible for storm damage.
I like to know what it is that I can do since my roof is so young and now having to deal with this problem even that the hump on the roof in front of my house is there from day one.
Regards
******* *** ****Business Response
Date: 04/05/2023
This is absolutely not a valid complaint. This roof was completed 2 1/2 years ago This customer has recent storm damage and it is not covered by any warranty. He does not want to pay for anything and is trying to get everything done for free .Furthermore, the raised area in question is simply the end of his valley metal going into the gutter. It has no mechanical effect on the roof and there is nothing wrong with it in the first place.Customer Answer
Date: 04/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I had a profesional company take a look at the roof and they showed me 4 pictures that need action to stop leak
Regards,
******* *** ****
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.