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Business Profile

Auto Parts

Drive X Auto Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The purchase goes back to June 2024, We entered on a web site the needs of truck parts that we needed. Within minutes a call was received. Their Agent identified himself as **** ***** He called us from ***** ********* In addition to the main part we needed, he suggested we look at other parts of the truck that were also available. We enlarged our request based on the photos that were sent. The total offer was for the truck bed, wheels and tires. We also wanted the rear glass along with some interior parts. We paid the total price and received a Year warranty that is stated on their invoice. we offered to have them picked up but I was told the delivery was included. The day they were to be delivered I set up the area for the driver to avoid any problems. I called to the location. My call was answered but disconnected. Since then I can no longer get the call answered. Their website is still active

  • Initial Complaint

    Date:08/13/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of transaction was June 17, 2024 to Drivex Car Parts. I paid $265.00 for a 1997 Dodge Truck-1500 1.) Seat front (Bench) and 2.) Dash Panel. I was told it would be delivered on July 8, 2024. I checked with Maintenance and ******* *********** ******* *** office and they said my parts were never delivered. You cannot miss these parts there huge. No one even has this vehicle in my building a 1997 Dodge. My father owns this truck with my Fiancé ****** ***** Whom been speaking to Drivex Car Parts customer service who now has a phone number ************** which when we call they say they will send proof of a signature. A signature which isn't from anyone in my household. No proof was ever sent. No received by proof was ever sent. Upon calling them 7/8/24 there is no answer for this numbers. It's like it's been disconnected. All we want is the part's we ordered or our money back for parts not delivered to our house. Please help us rectify this issue. No we haven't taken them to court and no we don't wish to make a criminal thing about it. Just return our money paid $265.00 or the part's we paid for.
    Can someone please help get to the bottom of this dilemma.

  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - June 14 2024
    - 09 jeep patriot transmission
    - $600
    - expected delivery date July 5th
    - they are not answering emails
    - phone number seems to not work.
    - I'd like the part or my money back

  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered parts and they blocked me.
    They received my money and will not deliver not answer my calls.

  • Initial Complaint

    Date:07/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband, ******* ******* *found this business online on June 4th 2024. We purchased an engine for $730.00 on that date. We were told the engine would arrive in 3 days. When it did not arrive we tried contacting the company via text messages and calls without any response. Today is the day that the invoice shows as the delivery date (7/2/24) when it still didn’t arrive I tried calling and the number is not in service and the website is gone (drivexautoparts.com ) and I have no way to contact them. I believe this company is a scam.

Drive X Auto Parts is NOT a BBB Accredited Business.

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