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Business Profile

Auto Parts

ENT Auto Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    JUNE 22,2024
    PAID THEM 950.00
    6X6 BED BOX FOR A 2008 CHEVY SILVERADO TRUCK
    THEY HAVE PROMISED ME ON 3 DIFFERENT DATES THAT MY BED WOULD BE DELIVERED TO MY HOUSE AND NOW I CAN'T EVEN GET IN TOUCH WITH NO ONE.... I HAVE CALLED ON ALL 3 PHONE NUMBERS WITH NO ANSWER

  • Initial Complaint

    Date:08/13/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 19, 2024, I purchased a driver seat for my 2018 KIA Optima through **************** in Kentucky for $460.00. The purchase was completed using ****** I received an email invoice/ receipt from ENT Auto Parts in Elizabeth City, KY. I was told the item would be shipped on July 22 and the invoice indicated the expected delivery date to be August 5th. To date, I have not received the item purchased. I phoned ENT Auto Parts to obtain status on my order and when the employee asked me to hold while he checked status he actually hung up. I called again and got a recorded message to leave a message. I have left several messages to no avail. I've even sent an email with no response. Then I tried calling a2zusedautoparts to see if they could help me. No one ever answers the phone and I've left many messages. I am able to see through my contact list that ENT Auto Parts has blocked my calls. I don't know what else to do that's why I'm sharing my experience through the Kentucky BBB.

  • Initial Complaint

    Date:08/06/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a transmission on 7/8/24 and there's no delivery or any information about my order. I spoke with them 3 times and they gave no information on delivery. On the phone they said Friday then Monday then no answer. Do not use this company. Lost $820.

ENT Auto Parts is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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