We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Handyman

House Doctors Handyman Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They did a remodeling job for us. They sent us and estimate of 1300 dollars. When they sent the final bill it was 2700 dollars. They said that they never saw the estimate of 1300 dollars. We talked to the owner and we sent our copy of the 1300 dollar estimate. He told us Happy Father's Day,Merry Christmas . He also said the I am not going to be to eat because sme from my company made a 1000 dollar mistake, and he will pay for it. You took advantaged of us. We told him someone from your company sent the estimate. Then he told us to just send him 300 dollars since we had to pay them 1000 dollars deposit. I asked after a week if they got the check. They said it just came and if you can send me a o balance receipt. It has been over 2 weeks and still nothing. I ask them to email me a copy. They said we will send it by the end of the day. Did not receive that either. This company can not be trusted.

    Business Response

    Date: 06/27/2023

    June 27th, 2023
    We apologize for any inconvenience this may have caused. *** ******** raved about how professional our technicians are and stated he was very satisfied with our work. *** ******** commented how he would recommend us to his Family and neighbors that needed some work done.

    *** ********’s main complaint appears to be that he did not receive a zero-balance receipt. I’m not sure why he has not received his receipt; however, I emailed a negative balance invoice to his provided email address asking for him to acknowledge receipt. We received *** ********’s acknowledgement on Tuesday, June 27, 2023. We further stated in a return email message to also: “use this message to verify your account as of June 27th, 2023, is paid in full.”

    Customer Answer

    Date: 06/29/2023



    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    ******* ********

House Doctors Handyman Service is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.