We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Swope Family of Dealerships
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my F150 into Ford Swope in Elizabethtown Ky to have my cam phasers replaced under Fords customer satisfaction program. This process started in Oct of 2022, they ordered the parts and told me to drive the vehicle until the parts came in and could schedule the repairs. I had to contact Ford Swope a few times to get the work scheduled and I was finally able to drop the truck off January 16, 2023. I did not get my truck for a week, they I was able to drive it for a few days then on the 26th of January the truck got stuck in neutral, come to find out the cable disconnected from the transmission. Ford Swope assisted thankfully and got me back on the road the same day. However, I left for vacation a week later and the truck drove alright, it felt like something was off but I was not sure what it was or if it was the new feeling of fresh cam phasers. I was mistaken. the day we were leaving vacation me and my family loaded into the truck and started down the road, and the check engine light came on. I had it scanned a O'reilly's Code: P0016, I contacted Ford Swope and they said to have it checked by a ford dealers. I did not make it to a dealer, we pulled out of the parking lot a little while later and the truck shut down in the middle of the road. I had it towed to my local ford dealer who I trust and the first question after I told the service manager what happened was "did you have you cam phasers replaced recently"? Per the Service manager " the Crankshaft gear was torqued incorrectly, allowing it to move and then it split and then engine went out of time causing piston to hit valves, which the end results is no compression on many cylinders", suggested correction is new heads, camshaft, and crank gear. This situation stranded my whole family in Tx. No way home. After contacting rental companies we were forced to buy a vehicle just to get home, and not miss more work, and cost us annual leave time. I'll never go back to Ford Swope again.

    Business Response

    Date: 05/09/2023

    We apologize for the inconvenience that *** ****** has experienced. His truck has been transported back to Kentucky in good running condition after repairs being made under Ford warranty. Any other situations incurred have been resolved to *** ******'s satisfaction.

Swope Family of Dealerships is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.