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Business Profile

Video Game Dealers

TF Games

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We took my sons Xbox to get fixed, after months of waiting for it to get fixed we finally got it back on September 26th. When picking it up we were told that we had a 30 days warranty. After 3 weeks the Xbox broke again with the same issue. I called and spoke to the owner, he told me that the tech was on vacation and that he would be back in a week, I then called a week later and then was told that the techs grandma died. I was told I would receive call when the tech was in. Two weeks later I called again today and was told the tech wasn’t back. At this point I obviously got annoyed and asked about a refund. I was told there was nothing they could do. I got snippy and was hung up. When I called back and told him that I did not appreciate being hung up on I was told “I don’t care what you appreciate, you can kiss my ass is what you can do”

    Business Response

    Date: 11/06/2024

    *** ********* first sentence states that she picked up her Xbox on 9/26/24. TF Games has attached the repair ticket agreement signed by *** ******* that she dropped her Xbox off on 7/13 and she picked it up on 8/16/24. She signed the agreement stating that the repair was completed to satisfaction and the Xbox was given back to customer. It states on the repair ticket that she signed that all parts and labor are non refundable.  Another discrepancy in *** ********* complaint is that she paid $112.00 for the repair; however, the repair ticket also states that she paid the deposit of $20.14 with a remaining balance of $100.00 owed and according to the complaint with the Attorney General, she states she paid $131.00.  In *** ********* complaint, she stated that she became "snippy" however, she was hostile and verbally abusive demanding a refund. TF Games does not condone this type of behavior and believes in protecting employees and customers. TF Games repaired *** ********* Xbox and fulfilled their part of the agreement. 

  • Initial Complaint

    Date:02/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a **** *** ******* ****** from him had it for a week never did anything with it bought it like it was went to return it because I couldn’t play a game I thought I could on it went up there he called me a fraud said the Xbox wasn’t like that when he sold it to me said I tore it apart and took the security tag off of it don’t even know what that is disrespected me in front of my son and brother I didn’t touch the Xbox it was the exact same when I bought it I got 5 witnesses we did business in the past ** *** ** **** *** *** ** **** *** ** *** *** ** ****** ** *** *** ** *** * *** ** ** ****** ** ** ****** *** *** ** ***** ******* **** ** **** ***** ** *** **** ****** *** ******** **** ** **** ** * ***** **** ******** *** ** **** ** ******* ** *** ***** *** ***** **** ** **** *** *** ****** **** ** **** *** ***** ****** *** ** *** *** **** ******* ** * ***** ******* ** ****** **** ** ******* ** ******** *** ** *** **** ** ********* ** ** **** ** **** ****** ** *** *** ******** ** *** **** **** **** ******* ** *** ** *** ***** * *** * ** *** ****** *** *** **** *** ***** ** ******* ******* *** *** ** ****** ** * ***** ****** *** ** *** ******** **** *** **** ******* ********** * ******* ** *** **** * ****** ** *** **** **** ** ** ***

    Business Response

    Date: 02/29/2024

    Please see attached.

TF Games is NOT a BBB Accredited Business.

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