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Business Profile

Waste Management Services

Republic Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

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Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Tammy W.

    Date: 06/24/2025

    After notifying Republic Services that I was no longer an owner of two properties on my bill on 4/29/2025, I received my new statement on 6/24/2025 which included the two properties. After six phone call attempts, I was finally connected to a customer service representative who told me I must speak with sales to cancel an account and I would be transferred. The transfer sent me back to to customer service who then asked all the same questions and I was finally transferred to sales. After explaining my situation for the third time to the sales department, I was told I must be transferred to their billing department in order to cancel services for the two properties. Once again I was transferred and had to explain the reason for my call only to be told I the billing department was not able to help me and I must speak with sales. One the fifth transfer, I was sent back to sales and was told once again this was not handled by their department but he would assist me. Finally after two hours and forty two minutes I am told the two properties have been removed. Republic Services needs to rethink their customer support policies and procedures because this is completely uncalled for.

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