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Business Profile

Sewing Machine Repair

Luke's Sewing & Vacuum Centers
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Luke's Sewing & Vacuum Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Luke's Sewing & Vacuum Centers has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 03/29/2025 we took a ******* sewing machine and a ****** sewing machine to be repaired by Lukes Sewing Center. Margaret (owner) began dialog to sell a ****** Ruby Royal (demo model??) to us in exchange for our ******* sewing machine for $3,299.95. (We had paid over $4,000 for the ******* machine a few years ago which was a demo model that originally sold for over $6,000). Upon getting the ****** home and reading the sales ticket we noticed that the ****** machine was marked as a pre-owned machine rather than a demo. When my wife tried to sew on the machine, she had difficulty with it breaking the bobbin thread while sewing. After much frustration with the ****** machine, my wife decided that she just wanted her ******* back. Today (04/08/2025) she called to talk to Margaret to say that she just wanted to return the machine and get her ******* back. Margaret was not available but the man she talked to told her that refunds were not allowed and that she would; need to talk to Margaret when she was in the shop. The sales ticket does note at the bottom "No Cash Refunds / Merchandise Credit Only".

      Business Response

      Date: 04/17/2025

      On 4-9-2025 Luke's exchanged the ******* original purchase for a different model of customer's choosing.  The additional cost included all trade-in consideration and final purchase price.

      Customer agreed complaint was resolved.

      Thank you,

      Nick L********

      Owner, General Mgr


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