We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Basement Remodeling

Bluegrass Remodeling & Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Basement Remodeling.

Complaints

This profile includes complaints for Bluegrass Remodeling & Design's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bluegrass Remodeling & Design has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We originally signed an interior remodel contract with Jeremy on 4/5/22 for $50,141.73 plus cabinet cost of $16,967.55. For the past year, he has been nearly unresponsive to our calls and messages. When we do reach him, he is unprofessional and has a multitude of excuses for delays. Jeremy threatened to fully pull off our job unless we signed an ammended contract which eliminated multiple large job items. Upon us signing the ammended contract on 9/17/23 with a completion date of 9/29, he has failed to perform any further work at our job. On 9/26, 3 days before the new completion date, he decided it would be better for us (AKA him) if we agreed to let him out of all contracted work which we did not agree to. We have additional supporting documentation should you require it. We have diligently attempted to work with him for 6 months with no prevail. After many attempts to schedule him, the work still remains incomplete. He is still failing to respond.

      We want reimbursed for the missing cabinet items that were never delivered totaling $1,667.41, $2,000.00 returned per 9/12/23 contract amendment, $2,500.00 for contract work not performed (see attachment- this amount was proposed by him- this is very low and it's unlikely we can find anyone in N.KY to do the work for close to that amount), also a late penalty per the ammended contract of $500/week (as of today, he is 14 weeks past our agreed upon deadline). This totals $6,167.41 plus $7,000 in late fees. We would like a check for the full amount owed. Please note the Erlanger KY defaulted address for Bluegrass Remodeling is not correct/ current.. it is Jeremy C**** Bluegrass Remodeling, **** ************* **, ************* ** *****, ###-###-####, ******************************

    Bluegrass Remodeling & Design is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.