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Business Profile

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SleepyHeads.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for SleepyHeads.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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SleepyHeads.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two pairs of pants, along with pajamas, from this company for gifts. The pants were defective, sewn crooked down the seams, one had a stain, and of poor quality. They told me to pay to ship them back, which I did, and then refused to refund my purchase price. They told me I either had to pay to send them back to me or they would donate them within 48 hours. I tried several times to resolve this issue and they refused. Although I like the flannel pajamas I purchased, I will never order from them again.

      Business Response

      Date: 01/06/2023

      According to our return policy (which is available at the time of return, and via our website ****************): We require that merchandise be returned in its original condition (without pet hair, unworn, unused, unwashed). Both items had been worn/used. One pair has visible pet hair all over the garment and the other has stains that appear they may have sat in something. Due to this we are unable to refund the buyer. We did offer to send the items back to them. We are always upfront about our policies and the buyer was aware of this policy when they returned the items to us. They do not appear to have been sewn incorrectly as you can see from the photos that have been provided.

      Customer Answer

      Date: 01/13/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      Regards,

      ******* ******

    • Initial Complaint

      Date:12/27/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought some pajamas online 4t size on Sleepyheads.com on December 24, 2022. I spent over $130.00 on the pajamas but realized they were not the material I wanted and tried to cancel the order by calling the company every 15 minutes from 3:00p.m. to 5:00p.m. EST during their supposed business hours and I sent them 2 emails in an effort to cancel the order and have them refund my money as well as an email about having the wrong billing address (they automatically made my shipping address my billing address, but my billing address was different for this order). I received no response whatsoever from this company and only a voicemail saying to leave a message: however, not long after I made the order Amazon pay sent me a notification that my order was complete… so Sleepyhead employees took my money through Amazon pay but did not respond to any of my emails about the order. Here is my final email about the order: I am very upset with the customer service at Sleepyheads..com. I tried to cancel an order during your business hours and no one answered the phone. I called every 15 minutes from 3:00p.m. to 5:00p.m. There should be an easy way to cancel an order if you decide to cancel literally 10 minutes after you order, especially since Amazon pay sent an email saying I had not been charged yet but I would be notified from Sleepyheads when the order was complete… well I called customer service during this time… multiple times with no answer but to leave a message. And then after all that time I get a notification from Amazon that my payment has been completed by Sleepyheads. How come someone at Sleeoyheads is taking your money but not reading any emails or responding to customer calls/concerns?? I will never order from this company again, and if I do not receive ALL of my money back on my card by Monday December 26, 2022 I will definitely be reporting this company to the Better Business Bureau!!! Order ID: ******************* 

      Business Response

      Date: 12/28/2022

      Our office was closed on the day the order was placed 12/23 thru 12/26. We did respond to the buyer via the following email. As long as she returns the products to us or refuses the delivery she will be fully refunded.

      Hi *****
      Sorry to hear this. 
      Our office was closed on the day your ordered 12/23 thru 12/26 for the Holiday, that is why you could not reach us. 
      I see that our warehouse had already processed this order before we could arrive to your request due to the high number of customer service advances. 
      Your parcel is expected to be delivered tomorrow, please refuse delivery and have FedEx Return to Sender as we are not able to have the package rerouted back to us while in-transit. 
      We will issue a refund asap and apologize for any inconvenience. 


      Best,
      *********

      Customer Answer

      Date: 12/30/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me provided I receive a full refund on my debit card once FedEx returns the package to the sender (Sleepyheads). 

       


      Regards,

      **** ***** *****

    SleepyHeads.com is NOT a BBB Accredited Business.

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