Complaints

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• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, Monday, Marth 4th 2024 Tj sent a plumber to my home to replace a cast iron toilet drain pipe that was surrounded by cement. I sent photos, and detailed messaged to TJ to make sure he knew that it was cement and cast iron.
  
  His plumber, Garrett, arrived after being told by TJ that there would be access below the floor (cement) to do the repair. When he saw that TJ had misinformed him, he them texted TJ outside.
  
  He then offered to rig the toilet with the items that I had on hand for $250. Which was not at all what we had agreed on. He then told me I owed $100 "for his drive"
  
  I offered $50 which he accepted. He didn't have change and decided to take $40 and told me we were good.
  
  I then (with no prior contact from TJ) receive an invoice via PayPal for $105 for "travel and diagnostics" and a threat to send me to collections. When I tried calling he would not answer, and has yet to respond to my email about the matter.
  
  TJ misinformed his employee, and is currently trying to extort me for his mistake. I have never had such a bad experience with a plumber, or any business for that matter. I paid a very reasonable fee for the zero assistance I received and the 10 minutes of his employees time to try to get my money with zero service.

  

  Business Response

  Date: 03/05/2024

  TJ

  Nice exaggerations.

  Yes, you did mention concrete in your email. And I said we could make the flange repair and gave you an estimate.

  My technician arrived to make flange repair when you confronted him saying you were expecting us to bust up concrete to replace with PVC. No where in any comment did I say we were busting up concrete. He came to make a flange repair and set your toilet.

  As for a make shift repair, that technician is a licensed plumber. We don't do make shift.

  So after said flange repair was made and you were given a new, cheaper price, you refused to pay any more than $50 you said. And since my technicians obviously don't carry cash, he didn't have change. You refused all other options to send payment such as *****, cash app, credit/debit or check. Instead you told him you didn't have change and you weren't going to go get it. So he didn't "TAKE" $40 from you. That's the max amount you said you would pay since there was no change. 

  So I sent an invoice for the difference. I thought you only have him $20, but it was $40. So I need to correct the invoice. 

  My services aren't negotiable. Clients don't get to choose the amount they want to pay AFTER services are done. So yea, the invoice is due

  Customer Answer

  Date: 03/05/2024

  Better Business Bureau:
  
  
  
  I have spoken to the business owner, who has agreed to not send me to collections. And has withdrawn his invoice for $105. 
  
  
  
  Regards,
  
  
  
  ******* *********