Complaints

This profile includes complaints for BoB's Original Sweeper Shop's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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BoB's Original Sweeper Shop has 3 locations, listed below.

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  BoB's Original Sweeper Shop

  3203 Dixie Highway Erlanger, KY 41018

• 

  BoB's Original Sweeper Shop

  4041 Alexandria Pike Cold Spring, KY 41076-1817

• 

  BoB's Original Sweeper Shop

  8460 US 42 Florence, KY 41042

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ****** vacuum cleaner for $800 from these people on 12/28/23.  (Yes, I know, I got suckered by a savvy Snake Oil Salesman.  I was told that this vacuum cleaner was the greatest thing since sliced bread!  The second coming!  God bless). It worked "two times" and then stopped working.  I returned it on 1/25/24.  If I owned this business I would have been "horrified" that I had sold someone in my community an $800 vacuum cleaner that only worked "two times". But not Bob's.  Any business in today's world would have apologized, given me a new vacuum cleaner and/or refunded me my money.  But not Bob's.  Bob's simply told me that "that's the way it goes sometimes".  These people are living in a past reality where you stick the customer with a Lemon.  I was told that the repair was a quick fix.  I called the next week (no, they did not "call me" to follow up as promised) and I was told that a part was ordered.  Weeks went by and I never heard from Bob's.  I needed a vacuum cleaner (yes, that's why I purchased a vacuum cleaner!) so I went out and purchased a ***** vacuum cleaner that was on sale at ******* for $350 (it works wonderfully!).  A month later on 2/24/24 Bob's calls me and tells me that my ****** was ready to be picked up.  One month!  (This is a c**p product by the way.  A $200 vacuum cleaner.  Very heavy and it does not swivel).  I told them that I "wanted out of my relationship with them" and that they could simply refund me my $800.  Bob's has refused my request.  Stay away from these people!  God bless. 

  Business Response

  Date: 05/17/2024

  
  
  This complaint had also been filed with the ******** Attorney General’s office, this is our
  response. The customers machine is still awaiting pickup, and has been since 2/19/2024 as
  stated below. Please call if there are any questions we can answer.
  Thank you,
  Roger N**** GM
  Bob’s Original Sweeper Shop
  
  
  This is in response to File Number ********, regarding ******* ******** ****** ****
  vacuum that he purchased from our store and has experienced a problem with the
  brush roll failure. Yes, the vacuum was purchased 12/28/2023 and *** ******** brought
  this vacuum back to our store 1/25/2024 because the brush roll stopped working. Yes,
  when he dropped off the vacuum, we were surprised that he was already experiencing a
  problem and in our best effort to evaluate the vacuum (“On the Spot” without actually
  taking it apart to fully diagnose) we “HOPED” that this was a simple fix with a part that
  we already had in stock. In which case the repair would have been completed for him
  within just a few days.
  *** ******** dropped off his vacuum on 1/25/2024 which was a Thursday afternoon, our
  service department was able to fully diagnose his vacuum then on Monday of the
  following week 1/29/2024. Upon diagnosis it was discovered that his vacuum would
  require an additional part to repair that we did not have in stock so we contacted the
  manufacturer, ordered the part, and asked how quickly we could get the part so we
  could make these repairs for *** ********, and they were to get back to us with that
  information. Yes, *** ******** did call to check on his vacuum before the manufacturer
  responded to us with the ETA of the parts required so we explained to *** ******** that
  we had to have the additional part to make the repair and that we had already ordered
  the part and that we were waiting for the manufacturer to respond to us with an ETA.
  The manufacturer did not get back to us to give us an ETA on the part but did send the
  part to us as soon as it was available but, in the meantime, I believe that *** ********
  did call again wanting to know when his vacuum would be repaired. We apologized and
  explained to *** ******** that we have done everything we can to expedite his repair
  and that now all we can do is wait for the part to get to us so that we can complete his
  repair.
  On 2/16/2024 we did receive the part we need to complete the repair on his vacuum so
  then we made this repair as soon as our service department could complete the repair
  and called the customer then on that following Monday 2/19/2024 to let him know that
  his vacuum was repaired and ready for pick up. Taking all things into account only 16
  business days passed between the time we took *** ******** vacuum in for Warranty
  repair and the time we called him to pick up his completely repaired vacuum. While this
  was inconvenient, this period of just 16 working days is Not at All unreasonable.
  
  This request from *** ******** for a full refund because of this inconvenience is
  completely unreasonable and we do not feel that it is justified that we should be
  expected to refund *** ********’ money! In the letter from your office that accompanied
  *** ********’ complaint you request that “we contact the complainant to voluntarily
  arrive at a mutually agreeable settlement”. We have contacted *** ******** to let him
  know that his vacuum is repaired, and he has NOT returned our call. We feel that we
  have held up our end of the agreement by repairing *** ********’ vacuum under
  warranty at no charge to the customer within a reasonable time and this should be an
  agreeable settlement!
  
  Thank you for your efforts to help settle this misunderstanding.
  God Bless
  Bob Kirkwood, Owner: Bob’s Original Sweeper Shop